Hi John,
I think I know what is happening. I fixed a pointer for a friend and it had rechargeable batteries with it when I got it. When i sent it back to him, I forgot to send one of the batteries. Thus I stuck it in a envelope and it got mixed up with your pointer module which he received. He was confused. I will send you another module no problem, that's my mistake. I hope you can understand! All of my small items I ship in the same small mailers and I just got the two packages mixed up.
I am really sorry! I will ship you a new one today and send you a tracking number.
I wish you had given me more time to explain this before you made a claim. It was like a 20 minute period between when I got the dispute email and the claim email and now there is noting that I can do in paypal.
Regards,
Ben Steigerwald