Paypal will not even look or consider communication evidence outside of communications through the resolution center messaging system. What you are left with is a case of fraud which is a police/criminal matter which they don't want to get involved with. It may even fall into a category of insurance fraud which has pretty stiff penalties. But the bet is SBA would not take it that far based on the type of item he sold.
I am surprised the amount of sellers here that don't know this. If you note every time you create a shipping label with paypal it says it right on the page.
That may be true shipping within the USA.
In Canada shipping within Canada we have a choice to add
Signature confirmation but we don't get the "Note" you circled.
Shipping from Canada to the USA we are not even given the
option to add Signature on any level of Tracked Postal Shipping
service so I would assume we are still covered for "Item Delivered"
data provided by Canada Post after a successful delivery.
(They may have changed policy since the last occurrence)
It has happened a few times in the past that a customer opened
a "Not Received" claim with PayPal and lost his claim due to the
Canada Post Tracking stating "Item successfully Delivered".
And for $2.20 why would a seller not buy a guarantee of delivery
if it is available for anything over $50...:thinking:
If we had the option when shipping to the USA we would certainly
take it...
Jerry