Pay to repair laser with <15 min of use?

weidmark · Mar 23, 2011

Coherent Light said:
Sounds like this adventure was purely to make money on His part, So why would He want to take the hit and lose some profit?

My 0.02

Sometimes it is just the right thing to do.

I personally could just never have someone dish out nearly $300 (or any amount for that matter) and not give them a unit that works perfectly.

Coherent Light · Mar 23, 2011

Me either weidmark! Ethics is what it's called, some have, some don't!

DTR · Mar 23, 2011

All of us sellers have had issues come up along the way. I know I have had a few. It is how we handle the issues that builds our reputation and shows who we really are.:beer:

rhd · Mar 23, 2011

For what it's worth, I don't think he would be "taking a hit" in the first place. I did a pretty generous calculation in my head, and at a selling price of $275, I think he's got at least $100 profit on each - 3 diodes worth of profit

Coherent Light · Mar 23, 2011

I roughly calculated it for Scott, and came up with ~$2,200.00 profit on the 20 units.

Flaminpyro · Mar 23, 2011

Come on Andrew I think you are missing the bottom line here HE RIPPED OFF JAY and then laughed in his face you can't treat respected vet's that way not here on any day it will catch up with you and bite your ass and his just got a big chunk taken out, hell be lucky to sell the rest of his parts now and that is just what he deserves for treating people the way he has !

weidmark said:
I think most people would be either on jayrob's side or impartial, I can't see many people taking Sparkles side on this one.

He definately should have just exchanged it for a new unit from the start and take the $35ish dollar hit (if it was even a diode problem). This whole mess would have been avoided.

danefex · Mar 23, 2011

Damn I picked a bad week to fall behind on LPF... just caught the whole thread & story, wow.

weidmark · Mar 23, 2011

rhd said:
For what it's worth, I don't think he would be "taking a hit" in the first place. I did a pretty generous calculation in my head, and at a selling price of $275, I think he's got at least $100 profit on each - 3 diodes worth of profit

Very true, it would be more just a hit to his profits. I am not saying noone should make a profit doing this. Some people value their time more than others. (i personally value my time very much), but cranking out 20 of these for ~$100 profit on each just doesn't seem right. On top of that (as Jeff mentions) the design is a direct copy of Jay's and he was a jerk to Jay when he confronted him about it. The vets deserve some respect, they do so much for members on this forum and many don't even notice most of it as lots of the helping happens via PM. I have gotten questions answered from Jeff (Flaminpyro), Jay (jayrob), Jordan (DTR), Matt (Mohrenberg) and others (especially when I was first starting), about several things I needed clarification on. To turn around and do something like this after that... I could never.

Flaminpyro · Mar 23, 2011

Now if everone had this attitude we wouldn't even need mod's, way to say it Andrew !

weidmark said:
Very true, it would be more just a hit to his profits. I am not saying noone should make a profit doing this. Some people value their time more than others. (i personally value my time very much), but cranking out 20 of these for ~$100 profit on each just doesn't seem right. On top of that (as Jeff mentions) the design is a direct copy of Jay's and he was a jerk to Jay when he confronted him about it. The vets deserve some respect, they do so much for members on this forum and many don't even notice most of it as lots of the helping happens via PM. I have gotten questions answered from Jeff (Flaminpyro), Jay (jayrob), Jordan (DTR), Matt (Mohrenberg) and others (especially when I was first starting), about several things I needed clarification on. To turn around and do something like this after that... I could never.

LaserAdct · Mar 23, 2011

- You accept this Laser as an OEM COMPONENT for integration in a system of YOUR OWN design and will be legally responsible from any and all LIABILITIES.
Legal Notice: The Laser Diodes and Modules are designed solely as an OEM component for incorporation into the customer's end products. Therefore, this laser does not and is not required to comply with the appropriate requirements of FDA 21 CFR, section 1040.10 and 1040.11 for complete laser products.

Seriously you need to update your salesthread again. You can not void warranty just because you write the word OEM. You are selling a complete and assembled piece of equipment and therefore you can not use OEM as an excuse to neglect your responsibilities as a seller of a complete AND assembled product. Comon dude stand by what you sell!

jakeGT · Mar 23, 2011

OEm compontent? haha my ass. How about POS component in sparkles laser monopoly/empire? he is a master at the laser game u guys know.

Sparkles · Mar 23, 2011

romogracie said:
That is not quite true. Here is what happened in chronological order according to all of our PM's...

1. My laser breaks after a 10-minute LPM test

2. You refuse a free repair and ask me to ship it back to your friend's place where you do your laser work so you can quote me a repair cost

3. I ask how long it will take to repair assuming it's the diode and then ask if I can drop it off and pick it up the same day

4. You say about 2 hours and you'll call me when you're back in your friend's area

5. I ask if I can exchange my laser for another 1.9W unit and pay $30 for a potentially fried diode

6. You say you'll repair it for free only if I ship you the laser along with a new diode

7. I say I'm not 100% sure it's the diode and ask you how much exactly you want for a new diode or driver since I'm on a limited budget

8. I get no response

9. I post on your sales thread and ask you again to PM me a price quote for a new diode or driver

10. You finally respond and tell me to call your friend to pick up my laser, but still won't give me a price quote for repair
___________________________________________

I am done dealing with you and shipping my laser to a forum vet who will diagnose the problem. If the diode needs to be replaced, you can pay him directly if you feel that's the right thing to do. If you don't want to pay him, then so be it and I'll cover the cost myself.

Who is this vet? I am guessing that the laser is working and you figured out how to put the batteries in right. Like you told me on the phone it was working until you took the batteries out, then you put the batteries in wrong and it didn't work.

I haven't seen the laser so I can't diagnose or fix the problem. Thank you for wiping your hands of having me fix it.

chipdouglas · Mar 23, 2011

he didn't wipe his hands. he put it on you and your conscience.

lasersbee · Mar 23, 2011

WOW.... I just read this whole thread....:undecided:
@ Sparkles.....
What is the worst case scenario if something is wrong with the Laser
and is confirmed by another reputable member....:thinking:

1) maybe the cost of labour to replace a defective part.
2) maybe the cost of labour to re-solder a bad connection..
3) maybe the cost of a Laser Diode
4) maybe the cost of a Laser Driver

or a combination of the above...

You could have saved yourself all this headache and reputation
attacks for a small investment that we call Customer Service...

Bite the bullet and just take care of it (out of your pocket) and make
it go away...
It is really that simple.....IMO

Jerry

Toke · Mar 23, 2011

Quote:
Originally Posted by Toke
It looks like you have been incredible lucky with the diode efficiency in the whole batch.
Having them survive a 80 min runtime is incredible too.

How do you do that?

Click to expand...

I don't understand. These diodes are supposed to have a lifetime of over 1000 hours I thought. 80 minutes is paltry in comparison. If you meant they will run for a total of 80 minutes before needing a recharge, that has to do with the battery life, not the diodes.

http://laserpointerforums.com/f39/fs-1-8-2w-445nm-maglite-2c-laser-61356-3.html#post877154

When read together with the sales description and it´s emphasis on the great heatsink and copious amounts of thermal paste, it does look like 80min duty cycle.

I am in doubt of whether it is due to ignorance or dishonesty, but not on whether it is approporiate in a seller here. Coupled with the handling of the first customer* complaint it gets obvious to me that Sparkles should go sell elsewhere.

*ok, foolish customer, for actually believing in the sales pitch in spite of host temperature.

Toke.

romogracie · Mar 24, 2011

Sparkles said:
Who is this vet? I am guessing that the laser is working and you figured out how to put the batteries in right. Like you told me on the phone it was working completely throughout your 15 minute torture test until you took the batteries out, then you put the batteries in wrong and it didn't work.

I haven't seen the laser so I can't diagnose or fix the problem. Thank you for wiping your hands of having me "fix" it.

I already told you on the phone that I tried taking out the batteries and putting them back in several times like you suggested to make sure it wasn't a battery issue.

Also, the "15 minute torture test" was actually a 10-minute LPM test that you said would be cool to do since I could post the graph on your sales thread.

I offered you an additional $30 to do a quick exchange. When you refused that, I asked you several times for a price quote to replace the diode or driver. You ignored me until you noticed all the negative reps you were receiving. When you finally replied, you still didn't give me a price quote and just told me to give the laser to your friend. This leads me to believe that you would have held my repaired laser hostage until I paid you an outrageous amount. :yabbmad:

Pay to repair laser with <15 min of use?

weidmark

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Coherent Light

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DTR

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rhd

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Coherent Light

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Flaminpyro

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danefex

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weidmark

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Flaminpyro

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LaserAdct

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jakeGT

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Sparkles

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chipdouglas

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lasersbee

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Toke

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romogracie

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