Tec popped off of Laserbee

[spyrorocks]

I can assure everyone, Radiant has developed great designs of our own for upcoming products

 

[kiyoukan]

We give a 6 months warranty against manufacturing defects
to the Original Owner (The buyer that sent us a payment for
the product). The warranty is not transferable.

That being said.... It is still to the discretion of J.BAUER Electronics
to grant a transfer of the warranty to the 2nd purchaser of a
used LaserBee product if that used product was purchase within
a short time after the Original Owners purchase date.


Jerry

So Jerry then im right if i were to sell my lpm within the first 2 weeks to another member they would not be under warranty.
So for them to get it fixed they have to ship it back to me.
The manufacturing errors dont change when the item was sold.
It seems like you only care about the member that paid you money. the people that buy used, sure they get your customer support but anything past that you ask an arm and a leg.
You should not fix it for free, but to even just throw another coat of paint on and re doing the calibration code on your chip should not cost more than someone can buy one of your products for.
As a seller you have the right to price how you want and how you deal with customers but if you chose badly you will start having your business reputation hurt as you will be seen as greedy and not friendly to buy from.
I like to know the seller honors a products that he makes to the fullest reasonable extent. If you say it takes 6 months for errors to show then no matter who owns it should be covered by a mistake you might have made.
Not ohh it sold so i have no obligations to this item and if it breaks well buy a new one and get a warranty or here is a ridiculous repair fee that costs about 30% of the original unit.
About the same price they sell for used.

 

[JLSE]

Ideas on what the warranty should be etc seem to prevail on this thread. I cant help
but to wonder why nobody has asked to see the condition of the sensor and heatsink?

Any pics of this sensor?? Thermal epoxy does not tend to let lose very easily.. And im
sure after making a few hundred LPMs, he knows how to mix epoxy.. Questioning his
ability to set some adhesive is idiotic.

So to the OP, any pics of this sensor, or is there something being avoided here? :thinking:

 

[kiyoukan]

Well just because you do it 100 times does not guarantee perfection, are you saying that after that number 100 he can never make a mistake?
It might only happen once in 100 that he mixes it slightly wrong, enough that it fails.
Now that being said it lasted over 6 months.
the best way to mix epoxy and have near 100% perfection is to put a paper plate on a sensitive scale.
zero the plate out on the scale then add part A record the weight, zero scale again add part B till it was the same as part A. then mix thoroughly. This is one of the only way to make sure you mix it to perfect strength.

 

[lasersbee]

So Jerry then im right if i were to sell my lpm within the first 2 weeks to another member they would not be under warranty.

Wrong.... read what I wrote about selling your new LaserBee
product which is purchased within a short time...

So for them to get it fixed they have to ship it back to me.
The manufacturing errors dont change when the item was sold.
It seems like you only care about the member that paid you money. the people that buy used, sure they get your customer support but anything past that you ask an arm and a leg.

That is your opinion...

Again... read what I wrote about selling your new LaserBee
product which is purchased within a short time...
I feel I'm very fair with our customers....

This LPM was bought used from someone else 1 month AFTER the
warranty expired and is now 10-1/2 months old...

Why would we still be responsible for any damage cause to it by
the 2nd customer 4-1/2 months and 2 users later...:thinking:

You should not fix it for free, but to even just throw another coat of paint on and re doing the calibration code on your chip should not cost more than someone can buy one of your products for.

Who says we use paint... You really have no clues as our proprietary
application process of our Broadband coatings.

As I said the Product in question sells at a discounted price on
eBay for $239.99. Just because we reduced our prices to a bare minimum to make it affordable to this Forum's members does
not make it's value less than it is sold for elsewhere.

The price for Re-Coating and Re-calibration is not a secret. It
is indicated on the last page of the User Instructions. Our repair
prices are based on the actual value of our LPMs and not on their
used 2nd hand price paid.

Since you feel that the re-coating and re-calibration are so simple
and easy you are welcome to do so as you've offered above
since the warranty was over a month before this member bought
it...

If you say it takes 6 months for errors to show then no matter who owns it should be covered by a mistake you might have made.

I did not say that it takes 6 months for errors to show up...
I said... we will warranty the product against manufacturing defects
for a period of 6 months from date of purchase. If there are
manufacturing defects they will show up way before 6 months.

It might only happen once in 100 that he mixes it slightly wrong, enough that it fails.
Now that being said it lasted over 6 months.
the best way to mix epoxy and have near 100% perfection is to put a paper plate on a sensitive scale.
zero the plate out on the scale then add part A record the weight, zero scale again add part B till it was the same as part A. then mix thoroughly. This is one of the only way to make sure you mix it to perfect strength.

Sorry... wrong again...
As I stated numerous times in numerous posts...
The failure or damage was caused 10-1/2 months after
it was sold...
The Warranty had been void 1 months before it was sold
to this member....


Jerry

You can contact us at any time on our Website: J.BAUER Electronics

 

[JLSE]

Well just because you do it 100 times does not guarantee perfection, are you saying that after that number 100 he can never make a mistake?
It might only happen once in 100 that he mixes it slightly wrong, enough that it fails.
Now that being said it lasted over 6 months.
the best way to mix epoxy and have near 100% perfection is to put a paper plate on a sensitive scale.
zero the plate out on the scale then add part A record the weight, zero scale again add part B till it was the same as part A. then mix thoroughly. This is one of the only way to make sure you mix it to perfect strength.

^ Like I said, all are pointing fingers when you dont have the facts. Its that simple.

Speculation is all you're providing here.

 

[kiyoukan]

I read it and you stated.

It is still to the discretion of J.BAUER Electronics
to grant a transfer of the warranty to the 2nd purchaser of a
used LaserBee product if that used product was purchase within
a short time after the Original Owners purchase date.

So it means its up to how you feel that day when someone asks. Do you not remember posting that?
So before i buy a LPM used if its under 6 months old should the seller or buyer ask you if it will transfer?

I love how you use the multi quote, you chose to ignore some of the important sentences.
I stated in my post http://laserpointerforums.com/f70/tec-popped-off-laserbee-73306-2.html#post1058273
That as a seller you can charge what you want and also that you should not fix it for free. yet you seem to have very selective reading or comprehension skills as you missed all that.

Also you stated
"Warranties on manufacturing defect are granted to
original owners for a period of 6 months.
We find that is long enough to find any defects in
manufacturing of an LPM.
"
So yes you are saying it takes up to 6 months for any errors to show.

 

[T_Warne]

I too would like to see this damaged sensor...

A lot of claims and accusations are being made that really don't matter. It all boils down to the fact that the damage occurred well after the warranty expired. Even if justinjja was the original purchaser it wouldn't be covered.

Jerry,
~ Out of all the meters you have made, how many have had to come back for warranty repair?
~ How many have had the sensor just pop off the heatsink because the epoxy failed? Not just during the warranty period, but ever.

I'm guessing that most of the LaserBees sent back for repair are due to operator error... people burning the sensor or getting greasy fingerprints on it, dropping the heatsink, or recalibrating the program.

 

[justinjja]

Somthing i find strange, I dont see a warranty mentionned anywhere on your website.
Is the terms of your warranty written out anywhere besides your posts on Forums?

 

[lasersbee]

I read it and you stated.

It is still to the discretion of J.BAUER Electronics
to grant a transfer of the warranty to the 2nd purchaser of a
used LaserBee product if that used product was purchase within
a short time after the Original Owners purchase date.

So it means its up to how you feel that day when someone asks. Do you not remember posting that?

What a dumb question...
That's exactly what I wanted you you read...

So before i buy a LPM used if its under 6 months old should the seller or buyer ask you if it will transfer?

You are catching on... A buyer should never assume anything..

Also you stated
"Warranties on manufacturing defect are granted to
original owners for a period of 6 months.
We find that is long enough to find any defects in
manufacturing of an LPM.
"
So yes you are saying it takes up to 6 months for any errors to show.

Wrong again.... Explained in my last Post...

For a member that does not own or will ever own a LaserBee
product.... you sure are up in arms.... I wonder what the true
motive is....:thinking:


Jerry

You can contact us at any time on our Website: J.BAUER Electronics

 

[JLSE]

I too would like to see this damaged sensor...

A lot of claims and accusations are being made that really don't matter. It all boils down to the fact that the damage occurred well after the warranty expired. Even if justinjja was the original purchaser it wouldn't be covered.

Exactly, but the facts in this case remain to be seen until the OP of this thread
stops posting and provides some facts. Its beginning to feel more like a troll thread :tired:

 

[Trevor]

For a member that does not own or will ever own a LaserBee
product.... you sure are up in arms.... I wonder what the true
motive is....:thinking:

Jerry

Not sure that's a safe assumption, LaserBee products have even passed through my hands.

Trevor

 

[justinjja]

Exactly, but the facts in this case remain to be seen until the OP of this thread
stops posting and provides some facts. Its beginning to feel more like a troll thread :tired:

Jerry has already seen pics of it,
It is really nothing spectactular, just a heatsink, with the tec popped off.

 

[Blord]

You opened the thread so provide us the defect. I am curious too.

 

[JLSE]

Jerry has already seen pics of it,
It is really nothing spectactular, just a heatsink, with the tec popped off.

Thats fine, but you opened the thread publicly, and seem to allow the conjecture to continue.

The point of opening a thread in the public forum is to allow your fellow members to
draw their own conclusions, not rely on what you decide to offer up.

I would like to see the overall condition of the heatsink. not just pics of a dislodged TEC..

 

[justinjja]

Fair enough,