Good call , EF - That would have definitely helped.Sorry to double post, but another thing which might help prevent situations like this is for Ben to print out the results of his spectrometer readings and provide them to the buyer with the laser..
That's pure wisdom there. Somehow some of the sellers here are under the delusion that once a customer has pissed you off, you no longer have any obligation to them. That's BULLSHIT and there's no two ways about it. In professional business, the customer is always right unless they do something to irrefutably incriminate themselves. You can't blame a customer for any reactions (or overreactions) that are tied to their frustrations. If a customer starts calling you names and insults your mother, then end the conversation. Ending the conversation is not the same as ending your obligation to them. You can still make things right as best you can, and in fact in professional business you are ethically required to.I wasn't part of this transaction (so I need to state that this is simply an opinion) but could the entire discrepancy have been cleared up with the simple, respectful, professional offer of a refund? When opinions differ, tempers and emotions can flare - but as a seller, the first responsibility one should have is to the buyer and their satisfaction, even if you feel that you didn't do anything wrong, a little sugar goes a whole lot farther than a ton of salt.