aryntha
0
- Joined
- Nov 17, 2009
- Messages
- 2,033
- Points
- 83
If the shipper can show by Tracking... Signature or Delivery Confirmation
that the package arrived at the address on the label the case is decided
in favor of the shipper.
If on the other hand the Shipper can not prove that the package arrived
at the address on the shipping label the case is decided in favor of the
buyer.
Actually not entirely true, Jerry... A little while back there was a guy selling iphones on eBay, and sending out empty boxes. Tracking sure did show that the packages arrived, but there was nothing in them. eBay did decide in favor of the buyers.
So it's not quite as cut and dry there... Yes, buyers and sellers can both lie (and often do)... In indeterminable situations like that, at least once, I've seen paypal issue a partial refund.
Personally, every time I sold on eBay i didn't quibble about the extra $5 i'd have made by not putting insurance on the package, or demanding the seller pay for insurance. (note: insurance, above and beyond tracking). That way, whatever happens, there's some recourse. Or just wrap insurance, non-optional, into the shipping cost if the seller wants to recoup it, and considered a cost of business if they want to advertise a low shipping price or "FREE SHIPPING!"" etc.
Shipping insurance is (and should be) the "cost of doing business" when it comes to selling on the internet. Since the shipper must make the claim, telling the buyer "Well you didn't ask for insurance" doesn't really fly; it should be built into the auction shipping cost.
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