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FrozenGate by Avery

DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

I won't buy from Dragon Lasers too, I think their lasers are bit priceys... And Yes, I RMA'ed a Spartan 1W back then and I had to cover for the Shipping cost too. I think the shipping is unfair considering they requested me to return it via tracking while the laser shipment back to me is without tracking.

Then I got a 1.6w DIY from some reputated member on this forums for the same price, wtf? @_@
 
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Silvershot said:
rhd, maybe i missed something but did they promise a full refund? (including shipping) sorry to hear that btw. hopefully you get your $$ back in the end
Click to expand...

They have offered a refund of the purchase price, not my shipping costs though.

The laser has been received, and they've said a refund would go through in 10 days. Just waiting at this stage to see if/when that happens.
 
Aside from not buying from DL I've also basically stopped recommending them... Sincerely hope they realize they lost quite a bit of business over this.

Please post if in 10 days they don't refund.
 
Sweet lord....

July 28th:
Dragon lasers "full refund" appears on my credit card statement... for $566.64
(I paid $618.69)

They've kept $52

I've contacted DL, and told them that they need to rectify this immediately.
 
rhd said:
Sweet lord....

July 28th:
Dragon lasers "full refund" appears on my credit card statement... for $566.64
(I paid $618.69)

They've kept $52

I've contacted DL, and told them that they need to rectify this immediately.
Click to expand...

You paid $618.69 + shipping, or $618.69 shipped?
 
I paid $618.69 on my credit card.

They said:
"My suggestion is that you can please send your laser back to us and we will
full refund your payment include the shipping cost."
and then today:
"Your payment has been refunded in full."
 
rhd said:
I paid $618.69 on my credit card.

They said:
"My suggestion is that you can please send your laser back to us and we will
full refund your payment include the shipping cost."
and then today:
"Your payment has been refunded in full."
Click to expand...

Now I'm confused. I thought you said that from the get go they told you they were not covering shipping? Not that I agree with that, this is their error they should cover return shipping.

But yeah, why not call your CC company and just down a full charge back at this point?
 
Those. Bitches. >_>

If they refuse to give you back that $52, let them know that they've chosen $52 over all of LPF's recommendations ever.

If this is the case, I will also be registering the domain "dragonlasersscam.com" for a year for good measure. If anyone does any background check on them at all, they'll potentially lose a sale.

-Trevor
 
Trevor said:
Those. Bitches. >_>

If they refuse to give you back that $52, let them know that they've chosen $52 over all of LPF's recommendations ever.

If this is the case, I will also be registering the domain "dragonlasersscam.com" for a year for good measure. If anyone does any background check on them at all, they'll potentially lose a sale.

-Trevor
Click to expand...

Do it, and forward the domain right to this thread.
 
Correct - they refuse to cover return shipping. I think:
"full refund your payment include the shipping cost."

Means they'll the whole original payment I paid, including whatever portion of that went to cover the laser being shipped TO me. I'm still out the return shipping cost, and now ALSO $52.

So now, I'm out almost $120 on this.
 
I hope you get back your full shipment. I dont get back mine, I already stop recommending DL a long time ago ever since my purchased with them.
 
rhd said:
Correct - they refuse to cover return shipping. I think:
"full refund your payment include the shipping cost."

Means they'll the whole original payment I paid, including whatever portion of that went to cover the laser being shipped TO me. I'm still out the return shipping cost, and now ALSO $52.

So now, I'm out almost $120 on this.
Click to expand...

Oh wait nvm, I see what they did now...

Wow...that's just low dude. File a charge back and be done with it already.

Personally I think we ALL need to start emailing Frank telling him we're going to boycott his site if he doesn't make this right.
 
What a load of crap. This has went from a very bad customer service issue to outright fraud / theft. Of course you can always hold a very underspec laser hostage until they fix this.

Edit: I'm hoping Avery is keeping tabs on this thread and considers not selling any ads to these guys.
 
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mfo said:
Do it, and forward the domain right to this thread.
Trevor said:
Those. Bitches. >_>

If they refuse to give you back that $52, let them know that they've chosen $52 over all of LPF's recommendations ever.

If this is the case, I will also be registering the domain "dragonlasersscam.com" for a year for good measure. If anyone does any background check on them at all, they'll potentially lose a sale.

-Trevor
Click to expand...
Click to expand...

Well then, if other potential buyers may be looking at this thread down the line, I should put up the credit card statements (redacted) so that people arriving from google can see for themselves:

PAID:
attachment.php


REFUND:
attachment.php
 

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  • refund.jpg
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