The reason no one has done anything real, even in the face of obvious bad business, is because so many people remember the things that lava once did for our community. And even I, with as loud as I've been about this, haven't forgotten those things either. Times have changed now, though.. and drlava's influence on the greated laser community is no longer good.
I've always suspected (and still do) that lava's current business ethic is as simple as this:
"I am the great and powerful Drlava/Andrew Kibler/Dr. Kibbles-n-bits. No one else can build what I build or write the programs I write, so if customers want what I'm selling they are going to wait as long as I feel like and go through whatever kind of crap I feel like."
Note the attention that this ethic gives to the experience that the customer has. It's not even the tiniest concern.. It's all about drlava.
The problem is, there is enough talent within our own community that we can build comparable devices and software without the need for drlava or his shitty business ethic.
Many people have talked about the fact that he moved (and he has already moved, he is no longer moving) and that he has fathered spawn, and that he is just sooooo busy with life. None of which are valid excuses anywhere else in the business world. But there are those in the laser community who, on account of the fact that they have their heads squarely up drlava's poop chute, feel that ALL of the customers who have been slighted by Andrew/drlava/Dr. Kibbles-n-bits/Nautilus Integration are just big meanies and big-time assholes for voicing our concerns when people screw with our money. After all, drlava is soooooooo freaking awesome that he SHOULD be allowed to do whatever he wants, whenever he wants, no matter what the costs to others.