Busted/dying lasers 
are sometimes sent back.  Only CNI makes you pay to mail them back.  Under tracked, insured packaging.  Something that costs almost $100 to do from the US.  
Though either way, CNI barely makes profit from us.  Period.  The 3 digit price tag lasers we buy are nothing.  You realize we are buying their cheapest products?  Ever notice that they have multiwatt 589 lasers?  532's in the DOZENS of watts?  They have plenty of lasers with 4, 5, and perhaps a couple with 6 digit price tags.  
We are 
NOTHING to CNI.
We are simply someone they 
DEAL with. 
Do you think they give major buyers from them this much crap?  I guarantee you that other consumers get plenty of replies, details, all that they need.  They probably even get 
REAL translators.  Whereas I'm sure we get interns or something.
The fact remains, we are nothing to them.  To them, it doesn't really matter that they can't sell us our >5mW pointers.  Why?  Because in a couple days or so, they're going to sell off some more $XX,XXX lasers, that half the cost of them alone, would pay off a GB or 3 from us.
Think about it.
PS: CNI does bin a tad bit.  They have 4 products from 400-415nm.  All the same diode, with the exception of the 405nm line, which has more to offer, they all have the same products 
 
Food for thought:
All of CNI's Products
Q-Switched lasers 
532 + 473 + 589/593 RBY systems
More green than you could handle
More 589nm products