How can this dispute be resolved with Dr Lava

[SpikeD]

Legally DrLava does not owe you anything except a refund of the preset cost, or the shipping and labour involved in getting them to him, presetting them and returning them to you. If a product "obviously differs" from what you have ordered, and you choose to use it anyway, the seller is not responsible for any damage which may occur to persons or other components due to this. If you even neglected to read the manual, which would clearly have told you that the drivers were not preset, you have even less of a case.

In my opinion DrLava is very kind in giving any compensation for the diodes in question. You should accept his generous offer.

Seb

 

[drlava]

EDIT: It has been found that the driver was pre-set and the blow-outs were caused by mis-wiring by SirVesa, see page 3 if you are interested.

Funny you should say that. When I was a mechanic we got a bad water pump once. It lead to a blown radiator, and the parts house split the difference of the new radiator and half the labor.

That is a good real-life precedent and is exactly what I was offering - 50% of the first diode. The second diode as has been stated was entirely due to him.


So yea or nay ? It sounds like SirVesa still isn't taking responsibility for either, I'd like to hear that change by the time this deal is done. People who buy lasers from builders need to understand that they are paying for much more than just the parts and time of assembly - that the experience, knowledge, and risk all plays a role in the value of a finished product. SirVesa, Would you mind sending the blown diodes to a third party for verification of 12x status?

 

[Things]

I am getting a bit suspicious he may be trying to skim money from you lava, he has failed to prove he even has 12x diodes, yet is trying to squeeze 2 diodes out of you!

Instruction manuals are created for a reason. If you don't read it and then blow something up as a result, you can class that as voiding the warranty!

 

[Flaminpyro]

Yes I would not blame you one bit if you only returned the driver setting fee and called it even after
what SpikeD just brough to light and I do agree with all he said there !
I mean realy who in there right mind would hook up a second $175.00 diode and blow it like the first
if they didn't either have money falling out of there pockets or had no idea of what they are doing
in which case they should have started with a $9.00 PHR, you know what they say about a fool and his money.
maby you should send a PHR diode also Dr. Lava as a I'm sorry for missing setting your driver current, heck we arn't machines.
the correct way to have done this would to have been to hooked the driver to a dummy load and checked the
current out, heck if you can afford a couple of $175.00 diodes you can afford to spend $15.00 for a first class
PYRO dummy load and save your self all this greef :cryyy:
And again maby just looking at the board would have been the first clue to look for the current setting jumpers
while looking for any shipping dammage. just MHO

 

[Pontiacg5]

That is a good real-life precedent and is exactly what I was offering - 50% of the first diode. The second diode as has been stated was entirely due to him.


So yea or nay ? It sounds like SirVesa still isn't taking responsibility for either, I'd like to hear that change by the time this deal is done. People who buy lasers from builders need to understand that they are paying for much more than just the parts and time of assembly - that the experience, knowledge, and risk all plays a role in the value of a finished product. SirVesa, Would you mind sending the blown diodes to a third party for verification of 12x status?

I agree completely about sending the diodes to somebody. If this guy can't tell a driver is not set how can he extract them without damage? I also don't think there even was any 12x drives. Why would you throw the sleds away? There are some useful optics in there, can you even post pics of the optics?

When I first read this thread, I thought "scam" immediately. IIRC the 12X diodes have some different markings on the back. I say before anything is paid you need to post pictures of at least 1 12x diode that isn't crushed from extracting it.

Who is to say it also wasn't damaged pressing it into the module? He could have left the heat on it too long as well. I say this thread is BS without pics or proof. Sorry to be so harsh...

 

[lasersbee]

If I was the designer/seller/ajuster/shipper of the "pre-adjusted" Driver
that through my own negligence sent out a "non-adjusted" but "paid for
adusted driver"... that ultimately blew a customer's laser... I would know
without a doubt that I was responsible for the blown diode...

That blown diode is the Red Flag that goes up stating there is something
wrong..
Any further use of that Driver now puts the responsibility of ALL
further use and damage caused on the buyer...

It is unreasonable to expect the Buyer to verify my product and
tested/calibrated service that the buyer expressly paid extra for...
whether it is a good idea to do so or not...

The pre-adjusted driver was not purchased from a one time noob
seller... but from a long time trusted business person....
(that I would trust to send me EXACTLY what I ordered)

Mistakes happen... but the 1st LD was not the Buyers fault...
By the Seller's own admission.... The 1st LD and only the 1st LD is
the Sellers's fault for not providing what was ordered and paid for..

I'm a professional and most pre-adjusted "anything" we order...
We check.... We trust no-one to not fall asleep at the switch...
and that is only due to past experience...

I also agree that the Dead LD could have easily been avoided
by verifying the Driver's output by using a Test Load...
Was the test load verification requested on paper by the seller
with every "pre-adjusted" driver that was sent out...:thinking:
If not.... it is not the responsibility or requirement of the buyer
to do so...IMHO

I would suggest to the seller... to suck it up.... and make it go away.
Bad publicity is worst than no publicity....IMO
Consider this as a learning experience for future driver sales and include
a written disclaimer of some sort to cover these issues..


Jerry

 

[rpaloalto]

I agree, before any money other then the pre set fees are sent. The 2 12x diodes need to be given to trusted and experienced member for inspection.

Do you have a receipt? Buying 2 12x plextor drives is not cheap.
If you want any more sympathy from the forum. Post us your receipt, ''photo copy'' and send out the diodes.

If you do both of those, And the 3rd party verifies the diodes are 12x. I will pay you $15 dollars. I don't have a lot of money but It can help you recover your cost.

 

[lasersbee]

I am getting a bit suspicious he may be trying to skim money from you lava, he has failed to prove he even has 12x diodes, yet is trying to squeeze 2 diodes out of you!

Instruction manuals are created for a reason. If you don't read it and then blow something up as a result, you can class that as voiding the warranty!

Try reading Post #28 of this Thread....
His request is reasonable....

[EDIT]
@rpaloalto.... he only needs to send back 1pc 12X since that is all
he is claiming...

And of course PROOF of the defective Laser Diode MUST be given
before any compensation is awarded...


Jerry

 

[SirVesa]

Good morning to everyone . .

I dont have the diodes, i threw them out and yes also the rest of the drive and sleds, except i ket the small open can diodes.

I do have my receipt from these 2 drives.

 

[daguin]

Good morning to everyone . .

I dont have the diodes, i threw them out and yes also the rest of the drive and sleds, except i ket the small open can diodes.

I do have my receipt from these 2 drives.

OUCH!

Peace,
dave

 

[lasersbee]

Good morning to everyone . .

I dont have the diodes, i threw them out and yes also the rest of the drive and sleds, except i ket the small open can diodes.

I do have my receipt from these 2 drives.

That only proves that you have 2 working Drives....

It is COMPLETELY illogical to destroy any proof of defective parts
WHILE in negotiations for compensation...

It is really simple at this point....

No PROOF..... no COMPENSATION.... "that's all she wrote"...

At this point the only thing the seller needs to refund is the
pre-adjustment fees...IMO


Jerry

 

[drlava]

EDIT: It has been found that the driver was pre-set and the blow-outs were caused by mis-wiring by SirVesa, see page 3 if you are interested.


Laserbee, I am a firm believer in good customer service and this is why I was working toward a resolution with the customer via PM before he posted this. Only a few hours elapsed from his first PM to me and his starting this thread here.

As far as publicity is concerned, I think most people reading this see that it's being handled fairly. One cannot hope to suck it up instantly with every claim, or scammers will learn to take advantage of that. One important note is that driver components of a system are different from complete laser meters, and as all the top builders here have agreed, the burden of checking things out resides with them. You are right about one thing though, as soon as this came up I resolved to add a statement concerning checking the preset drivers before installation to the manual to reduce the possibility of tragic loss again.

It's important to delineate the responsibilities of builders not just for diode safety but operator safety as well. For safety's sake there are other things such as a shutter, key, and interlock that should be considered as part of any build of this power that leaves the builder's house.
Nevertheless, to progress toward compensation the ball is in SirVesa's court, please send the diodes to a 3rd party we can agree on for testing, and a burner receipt would be nice too.

 

[SirVesa]

i threw the diodes out after they were dead, out of frustration. Logic didnt play a role in that i guess.

so there you go drlava , i get to suck it all up.

So now as a rule of thumb for any would be ,prospective builders, make sure you test even the best , preset drivers.



On a side note Dr Lava, maybe an unset driver could be made to by default deliver no current.

 

[rpaloalto]

That only proves that you have 2 working Drives....

It is COMPLETELY illogical to destroy any proof of defective parts
WHILE in negotiations for compensation...

It is really simple at this point....

No PROOF..... no COMPENSATION.... "that's all she wrote"...

At this point the only thing the seller needs to refund is the
pre-adjustment fees...IMO


Jerry

I agree 100%. Maybe you will learn from this mistake. You should always save all evidence whenever you find yourself in situations like this.

The receipts, are they from a brick and mortar store? Or are they from a online store? At this point your loosing creditability with us LPF members.
I want to believe you, but I'm having trouble. It would help if posted some forum of proof.

 

[SirVesa]

I agree 100%. Maybe you will learn from this mistake. You should always save all evidence whenever you find yourself in situations like this.

The receipts, are they from a brick and mortar store? Or are they from a online store? At this point your loosing creditability with us LPF members.
I want to believe you, but I'm having trouble. It would help if posted some forum of proof.

What are you talking about?

They came from Fry's electronics, the walk in store.

 

[robjdixon]

Post the receipt then, and we can go from there