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- Mar 30, 2012
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Hi Everyone ,
Wanted to share with you a issue I had with a customer of mine.
This guy called Gary Mittendorf has bought two lasers from me.
At first a 502B 2.4-2.7W laser. He got the laser and was happy with it.
Now he asked me for a laser repairing service. I have no idea who built his laser.
He sent me a pic of the laser condition. When I received it I checked it and told him the diode and driver are needed to be replaced.
This was a survival laser SS host. With a m140 diode and G lens.
I asked for a reasonable price of $85 with shipping which he paid for. This price was given to him as he was a returning customer. Basically no profit at all.
Now after a few weeks when I had time I started working on it. Set the driver in place and connected the diode.
After a few more weeks. I finished the host itself ( had to sand it as it had a lot of scratches on it ).
Now I can to the final part of inserting the diode to the heatsink .. And guess what ? The set screw is stuck. Tried to pull it but no luck.
At this point I told Gary I can not continue with the build. Unless he pays extra for a new host.
He did not want to pay. Was angry about me for some reason. Though I offered a refund at this point.
After a quick thought .. I emailed him and told him I will give him a new host. For free. I had my own SS hosts.
So $85 for a totally new laser. Who gets anything better than that ? And a SS host with copper heatsink not a very cheap one.
I finished the laser and sent it out.
After a few weeks Gary told me he did not get it. I WS sure I have given him the tracking code but I did not. And probably lost it.
I told Gary that if within a week he does not receive the laser to email me And I will refund him. He replied after a week with a very angry email. I just refunded him for $90 ( as the refund option did not work as 45 days have passed I just sent him $90 back ).
Also told him that I am going to send him his host in a few days. And did so too.
Now after 2 weeks. I get an email from him. Saying he is pissed and that I am a scammer. And what not ..
And the best part , he blackmailed me for $250 to be sent to his PayPal within 12 hours ! Where are we people ?
He also told me that if I will not do it .. He will tell everyone how bad I am .. And that I scammed him .. Ha ha .. I scammed him ... right ? Lol
But I am no scammer. I lost a laser sent him his stuff back and .. Now sent him $100 extra.
Let me explain , he said that $250 is for the parts he lost :
$80 for the host
$130 for the diode
$40 for shipping.
Those price are not reasonable at all. And his diode was dead. I did not stole it as he says.
I did my calculations :
$40+- for new host
$30 for the g lens
$30 for shipping.
Sent him $100 today. Just for my own silence.
So basically I lost here around $300.
I hope you guys will be aware of two things. Do not offer repair services. There is a very low margin of profit. And it is harder than building a new one.
And beaware of this guy. Gary Mittendorf.
Best Regards :beer: ,
Eitan.
Wanted to share with you a issue I had with a customer of mine.
This guy called Gary Mittendorf has bought two lasers from me.
At first a 502B 2.4-2.7W laser. He got the laser and was happy with it.
Now he asked me for a laser repairing service. I have no idea who built his laser.
He sent me a pic of the laser condition. When I received it I checked it and told him the diode and driver are needed to be replaced.
This was a survival laser SS host. With a m140 diode and G lens.
I asked for a reasonable price of $85 with shipping which he paid for. This price was given to him as he was a returning customer. Basically no profit at all.
Now after a few weeks when I had time I started working on it. Set the driver in place and connected the diode.
After a few more weeks. I finished the host itself ( had to sand it as it had a lot of scratches on it ).
Now I can to the final part of inserting the diode to the heatsink .. And guess what ? The set screw is stuck. Tried to pull it but no luck.
At this point I told Gary I can not continue with the build. Unless he pays extra for a new host.
He did not want to pay. Was angry about me for some reason. Though I offered a refund at this point.
After a quick thought .. I emailed him and told him I will give him a new host. For free. I had my own SS hosts.
So $85 for a totally new laser. Who gets anything better than that ? And a SS host with copper heatsink not a very cheap one.
I finished the laser and sent it out.
After a few weeks Gary told me he did not get it. I WS sure I have given him the tracking code but I did not. And probably lost it.
I told Gary that if within a week he does not receive the laser to email me And I will refund him. He replied after a week with a very angry email. I just refunded him for $90 ( as the refund option did not work as 45 days have passed I just sent him $90 back ).
Also told him that I am going to send him his host in a few days. And did so too.
Now after 2 weeks. I get an email from him. Saying he is pissed and that I am a scammer. And what not ..
And the best part , he blackmailed me for $250 to be sent to his PayPal within 12 hours ! Where are we people ?
He also told me that if I will not do it .. He will tell everyone how bad I am .. And that I scammed him .. Ha ha .. I scammed him ... right ? Lol
But I am no scammer. I lost a laser sent him his stuff back and .. Now sent him $100 extra.
Let me explain , he said that $250 is for the parts he lost :
$80 for the host
$130 for the diode
$40 for shipping.
Those price are not reasonable at all. And his diode was dead. I did not stole it as he says.
I did my calculations :
$40+- for new host
$30 for the g lens
$30 for shipping.
Sent him $100 today. Just for my own silence.
So basically I lost here around $300.
I hope you guys will be aware of two things. Do not offer repair services. There is a very low margin of profit. And it is harder than building a new one.
And beaware of this guy. Gary Mittendorf.
Best Regards :beer: ,
Eitan.