hehe,most of people in here are sellers or buyers?
a good article,tks for writer
If for some reason you will not be posting the item by the agreed date inform the buyer of the delay and make new arrangements.
If things are going wrong do not bury your head in the sand waiting for the problem to resolve itself... Communicate!
This sounds ridiculous, but it's helped others before.
If you sell more than an item or two a week, it REALLY helps to just keep a paper notebook on your desk. WRITE down the name of guys with paid orders in the order they come in. You won't fall behind and let guys slip through the cracks that way.
Delivery estimates- in my experience, it is better to promise a later date and deliver early than the other way around. And multiple "it'll be in 2 weeks" promises erode confidence real quick. I work in construction and I have a cabinet guy who resembles this