Looks like they want to give me the run around. Susie just responded by telling me that shipping cost too much and how they told me to let them know how much shipping cost before i shipped it back. Which is not the case at all. They told me to ship it registered airmail, and to let them know how much postage was. Now she's saying I should have used normal airmail and not registered with tracking.Never did they tell me to let them know before hand. And im not going to ship it back w/o a tracking number and have them tell me it never arrived. They are 1 email away from me just telling them to pay me back for everything and forget shipping me another product.
Huh. Well. I've been down that EXACT same road with o-like before about shipping.
I ordered the 400mW torch - the old style, not the crown upgrade - but when it came I was sorely disappointed. There was a problem with the tail cap clickie, but even when it worked, or I bypassed it, it was extremely unstable, and barely brighter than the 100mW laser I had, and then it died.
I originally paid for it to be shipped EMS - so already spent a bit more on shipping. Now I had to ship the laser back.
There was no way in hell I was going to ship it without tracking, considering it was over $200.
IIRC shipping was $35, and that's exactly what I told Susie. Was also told there must be a cheaper option, and I know for a fact there isn't one. I checked everything. Cheapest tracked option was via USPS, EMS.
So I shipped the laser back out to them. Three days after I got it.
I was preoccupied with work, and other stuff, so kind of forgot about it, but two weeks later came back, and tracked it. It showed as delivered.
I contacted Susie, asking when they would ship the replacement back. I was told they didn't get it yet! So I waited another week for the status to change. Checked with her AGAIN. Again she says they don't have it.
Went to post office, to make sure I wasn't going crazy, and had them check the tracking. They also confirmed it was delivered, and that at that time it had been delivered for over two weeks
At that point, sent them pictures of the post office receipt and shipping label, with the exact address they specified, and a screenshot of the status. Threatened a dispute via credit card if they didn't provide me with either a refund or a tracking number for my replacement within 2 business days.
SAME DAY I get an email saying ok, we ship replacement, don't worry, and your laser arrived... :thinking:
About two weeks later I had the laser, and it worked perfectly. It's actually still in my collection, and it consistently hits over 500mW peaks, with very little IR.
The way the conversation was headed before I sent over picture proof of shipping (I sent tracking number to them prior to that) I really feel that if I had not tracked the package, I would have been screwed out of ~$240.
From start to finish, for me to get a working laser, it took over 2 months.
Needless to say the experience left me feeling kind of sour.
Moral of the story... unless you're a gambler, and can afford to take a hit...
always ship tracked, and insured.
I hope it all works out for you though. :beer:
