@Infinitus,
When will these laser companies realize they will actually make more money if they offer good business practices rather than trying to save money by trying to claim the laser never showed up when it did...
Do they not realize how many people are here reading on LPF and what they are doing to their reputation! :tsk:
I haven't had any problems with o-like, ordering since then, aside from them taking a good long while to ship the laser out.
I do agree 100% though, that many chinese companies just don't get "customer service" and that many people are willing to spend more, to get it.
I recently had a problem with my jetlasers TiB. You know how much I spent on shipping? $9. That was it. Sent a picture to Gray and Len, sent the laser to Len, and that was it. No fuss, no back, and forth arguing, and I now have what could be the very last TiB ever made, and it's also nicely overspec.
They way the problem was handled, leads me to always say that jetlasers is by far the best chinese laser company out there. Both in terms of quality, and in terms of service.
Lazerer has also been very pleasant to deal with, and whenever I pointed out a problem to Max, he was already aware of it, or dealt with it. This again lets me recommend the company with confidence.
I think it's a matter of a different mindset. Chinese companies seem much more driven by one time transactions, whereas western/european companies tend to promote and develop a returning customer base.