rkcstr
0
- Joined
- Dec 1, 2007
- Messages
- 1,368
- Points
- 0
July 2007 I purchased an XPS M1330 notebook, pretty much loaded and 3 years in-home/accidental warranty.
I received it 2 months later, in Sept 2007, due to high demand. It looked and ran great and I loved it.
Since then, I have had the screen replaced (including failed attempts at doing so) 7 times, the hard drive (not including NEW drives included in replacement computers) twice, motherboard somewhere around 5-7 times, AC adapter once, and other misc. things.
None of this was "accidental" damage (by me, anyway).
Two notable incidents:
1. With my first (original) machine, the hard disk failed along with the monitor (not for the first time). They sent me a new hard drive, that didn't work in the machine either, and they made me sent it to Depot because they said they couldn't send a replacement screen and motherboard at the same time (which later was not the case). I sent it to the Depot and I got it back 2 days later... but without ANYTHING done! There was note saying that the harddrive was "backordered" and it would be a few days. At this point I had already not had a working computer for about a week, so I got along without a computer for some time and it went by until 3 weeks later I sat wondering "when is my computer going to be fixed?" I called them up and according to the records, the original manufacturer of the hard drive was backordered, but they had OTHER brands of the SAME hard drive available... when I asked why they just didn't use one of those 3 WEEKS AGO, she said "I don't know". Well, she was actually helpful, however she agreed that the depot "dropped the ball". Well, my dad (who actually paid for it) called them up and gave them some crap and instead of me waiting for the Depot to screw up again, they sent me a new computer.
2. Well, 3 months later, my AC adapter port quit on me (computer wouldn't charge). They came to replace the MB, but then the screen was damaged (wasn't damaged the last I looked at it). So, then they came back again to replace the screen and they did. 1 week later, the screen just stopped working... screen was all colored lines. Over the past two weeks, they attempted 3 TIMES to replace the screen and motherboard and each time the screen came to the tech with one of the PCBs on it BENT and ended up not working. The last time the tech told me they were sending a replacement computer. Well, two days later I get an empty box from Dell. I call Dell and they tell me I'm supposed to send it the the DEPOT! I'm like "no, I was told I was getting a new computer". Well, the guy says that's not what the records say, but after talking to his manager, they agreed to send a new one and since it was Friday, he said to call back this week to see when I should get it. I called today (Tues) and they tell me that they can't tell me when I should get it because its still "processing" and "in production" and that it may take 9 to 21 DAYS before I get the computer!!! I basically tell the guy that isn't good enough, I NEED A COMPUTER NOW. He tells me there's nothing he can do, but I can call customer service. So, I basically just give up for today and planned to call them tomorrow. Well GUESS WHAT... knock at the door, FedEx delivery person hands me a NEW COMPUTER from Dell... WTF?? I thought it was still "in production"?? Am I going to get ANOTHER computer in 9 to 21 days, then?
I basically now believe that Dell has no freaking clue what is going on in their own company and every person there is basically just sitting behind a computer with no idea what they're talking about. Simply stated, I will NEVER buy a computer from Dell again.
I received it 2 months later, in Sept 2007, due to high demand. It looked and ran great and I loved it.
Since then, I have had the screen replaced (including failed attempts at doing so) 7 times, the hard drive (not including NEW drives included in replacement computers) twice, motherboard somewhere around 5-7 times, AC adapter once, and other misc. things.
None of this was "accidental" damage (by me, anyway).
Two notable incidents:
1. With my first (original) machine, the hard disk failed along with the monitor (not for the first time). They sent me a new hard drive, that didn't work in the machine either, and they made me sent it to Depot because they said they couldn't send a replacement screen and motherboard at the same time (which later was not the case). I sent it to the Depot and I got it back 2 days later... but without ANYTHING done! There was note saying that the harddrive was "backordered" and it would be a few days. At this point I had already not had a working computer for about a week, so I got along without a computer for some time and it went by until 3 weeks later I sat wondering "when is my computer going to be fixed?" I called them up and according to the records, the original manufacturer of the hard drive was backordered, but they had OTHER brands of the SAME hard drive available... when I asked why they just didn't use one of those 3 WEEKS AGO, she said "I don't know". Well, she was actually helpful, however she agreed that the depot "dropped the ball". Well, my dad (who actually paid for it) called them up and gave them some crap and instead of me waiting for the Depot to screw up again, they sent me a new computer.
2. Well, 3 months later, my AC adapter port quit on me (computer wouldn't charge). They came to replace the MB, but then the screen was damaged (wasn't damaged the last I looked at it). So, then they came back again to replace the screen and they did. 1 week later, the screen just stopped working... screen was all colored lines. Over the past two weeks, they attempted 3 TIMES to replace the screen and motherboard and each time the screen came to the tech with one of the PCBs on it BENT and ended up not working. The last time the tech told me they were sending a replacement computer. Well, two days later I get an empty box from Dell. I call Dell and they tell me I'm supposed to send it the the DEPOT! I'm like "no, I was told I was getting a new computer". Well, the guy says that's not what the records say, but after talking to his manager, they agreed to send a new one and since it was Friday, he said to call back this week to see when I should get it. I called today (Tues) and they tell me that they can't tell me when I should get it because its still "processing" and "in production" and that it may take 9 to 21 DAYS before I get the computer!!! I basically tell the guy that isn't good enough, I NEED A COMPUTER NOW. He tells me there's nothing he can do, but I can call customer service. So, I basically just give up for today and planned to call them tomorrow. Well GUESS WHAT... knock at the door, FedEx delivery person hands me a NEW COMPUTER from Dell... WTF?? I thought it was still "in production"?? Am I going to get ANOTHER computer in 9 to 21 days, then?
I basically now believe that Dell has no freaking clue what is going on in their own company and every person there is basically just sitting behind a computer with no idea what they're talking about. Simply stated, I will NEVER buy a computer from Dell again.
custom home built since 1998 
it's always been cheaper and better to make a computer yourself
