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In the Washington Post today is another story about the people in our government. This time it is bout the National Cemetery Administration who also administer the Alington Cemetery. A few years ago they brought back the remains of Robert L. Ferris who died in a B-17 on D Day after being identified all these years later by the DNA of a niece who never met him.
The NCA maitains all the graves, makes sure all the fallen are easily found by anyone, makes certain all the roads are pothole free, the flower beds are weeded, the flags are flying and the cemetery is imacutate. Ronald E. Walters is the adminisrator of the NCA who with his 2300 colleagues bury and maintain the Cemetery every day. They bury more than 140,000 veterans and their family members every year and look after amost 4 million graves from the Revolutionary War to the Afghanitan and Iraq wars.
The work that Walters and his colleagues does would be admiralable no matter who well he did it, but it turns out that they don't just do it better than any other cemetery, but are considered the best government agency, bar none. Seven consecutive times, the NCA has received the highest rating of any entity, public or private by the American Customer Satisfaction Index. Developed at the University of Michigan's Ross School of Business, the ACSI has been the gold standard for measuring consumer experiences for the past 30 years; its satisfaction scores from 0 to 100, with Costco pulling a whopping 85, Apple a respectable 83, McDoonalds a middling 71, and Facebook an underwhelming 69. The ACSI score for govenment agencies averages 68. But, the most recent score for the NCA was 97.
The NCA maitains all the graves, makes sure all the fallen are easily found by anyone, makes certain all the roads are pothole free, the flower beds are weeded, the flags are flying and the cemetery is imacutate. Ronald E. Walters is the adminisrator of the NCA who with his 2300 colleagues bury and maintain the Cemetery every day. They bury more than 140,000 veterans and their family members every year and look after amost 4 million graves from the Revolutionary War to the Afghanitan and Iraq wars.
The work that Walters and his colleagues does would be admiralable no matter who well he did it, but it turns out that they don't just do it better than any other cemetery, but are considered the best government agency, bar none. Seven consecutive times, the NCA has received the highest rating of any entity, public or private by the American Customer Satisfaction Index. Developed at the University of Michigan's Ross School of Business, the ACSI has been the gold standard for measuring consumer experiences for the past 30 years; its satisfaction scores from 0 to 100, with Costco pulling a whopping 85, Apple a respectable 83, McDoonalds a middling 71, and Facebook an underwhelming 69. The ACSI score for govenment agencies averages 68. But, the most recent score for the NCA was 97.
