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FrozenGate by Avery

New Rayfoss 350mw laser dimmed after minutes

You paid $120 to ship it back for repair??? With that kind of money why not just throw out that rayfoss fail and buy a new CNI pen?

Alpertuner said:
Guys i shipped the broken laser with the UPS(120 USD cargo fee)
They will get it today and i hope they repair or replace it and send it back with a fast cargo service like UPS or DHL as soon as possible
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Definitely, and the worst thing is that rayfoss still has to send it to their supplier to be replaced or repaired and then shipped back, they arent going to use UPS same day, they are going to use standard snail mail, so basically, you just wasted $120.
Check the Group Buy section of the forum and see what you could have gotten for that;)
 
Man did you get screwed....

IMO they should pay to return the laser, but they won't. I will not buy from rayfoss after they let something like this happen. That is not customer service, that is jerking someone around.
 
Pontiacg5 said:
Man did you get screwed....

IMO they should pay to return the laser, but they won't. I will not buy from rayfoss after they let something like this happen. That is not customer service, that is jerking someone around.
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they said they are refunding payment for my shipping because mine broke a few days ago after 5 days of use, faona's actal words were:

yes we will refund shipping payment if it is quality of the laser is bad, could you keep it under 10$?
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stuart :)
 
That's more like it, if they send you something that breaks immediately they should pay return shipping both ways, not you.

Good luck getting your lasers fixed, hopefully you've learned the lesson of buying cheap!
 
Ash said:
Incorrect.

Rayfoss is a manufacturer, and they do their laser repairs in-house. :cool:
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In Huaqiangbei? They probably inspect it, toss it in a discount bin if it's bad, and ship a new one out. I didn't visit Rayfoss' shop, but if they are anything like the rest of that city that is how they operate.
 
Ash said:
Incorrect.

Rayfoss is a manufacturer, and they do their laser repairs in-house. :cool:
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in-house
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btw, Alpertuner sorry that your package may have gotten there a little too fast :whistle:

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lol that is probably the funniest facepalm ive ever seen!

stuart :crackup:
 
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Rayfoss buys their modules or diodes or whatever from third party suppliers in china, and second rate ones at that, even if they do assemble them on their own, the parts come from distributers around china....
 
kingdave2357 said:
Rayfoss buys their modules or diodes or whatever from third party suppliers in china, and second rate ones at that, even if they do assemble them on their own, the parts come from distributers around china....
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yep! which makes it even more inexcusable for them to cheat Mik like that since they're more than capable of "installing an ir filter" if they are able to assemble lasers from their cheap parts. :mad::mad:
 
Ash said:
Incorrect.

Rayfoss is a manufacturer, and they do their laser repairs in-house. :cool:
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No, Kingdave is right.
I've been working closely with "real" manufacturers in China for over 5 years and I'll tell you right now. rayfoss/qualifound is just a reseller. They have no engineering, R&D or manufacturing. In fact, I doubt they may not even get their pointers directly from the manufacturer, it may be from another reseller...cough, cough (boblaser) cough.
If you send something back for repair to rayfoss/qualifound, they will probably just send you a different one. If it gets repaired it goes back up through their foodchain to the original manufacturer.
 
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