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Negative Experience - Le Thanh Tung (thanhtung)

gazer101

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trinh hong phuoc: Quality hosts, poor business practices. I would have him make another one, except he never sent me one I paid for and for which he refuses to send or refund the money. Just do not pay ahead, zero and clearly define ALL costs including shipping before hand with hard delivery dates, they always slipped months to where the ability to file a PayPal claim expired..​


Other than that, he does great work. I think he is upset I didn't give him the bonus I promised if all went well for the big project he made for me because half of the pieces were severely damaged in shipment due to his extremely poor packing inside the box. All of the heavy parts were poorly protected from smashing into each other inside the box.

There is a third man in Vietnam who makes hosts too, I had problems with him not delivering anywhere near on time, and then giving me a fake shipment tracking number for a carrier he didn't even use, in the end. All three of these guys do not do business well, things always going wrong. I just don't like the lies. Tell me the truth and I will endure any issue, lie to me or don't make agreed upon deadlines by many months and now you have me posting about it to the point you won't send me what you owe me.
Hey you get what you pay for. If you pay for cheap, reliable, factory-produced hosts from China you get reliable hosts. If you pay for expensive artisanship (which by definition is prone to going over budget) you get expensive, not-neccessarily-functional hosts ¯\_(ツ)_/¯
 



Unown (WILD)

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Hey you get what you pay for. If you pay for cheap, reliable, factory-produced hosts from China you get reliable hosts. If you pay for expensive artisanship (which by definition is prone to going over budget) you get expensive, not-neccessarily-functional hosts ¯\_(ツ)_/¯
Wait, What?
 

Alaskan

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Yea, my problem is how agreeing to a certain price and then bingo, sorry it will really cost this much.... Anodizing should not cost several times more without fricken asking me if he should go ahead and do it first. That is not just poor business practice, it is unethical. When I'm told a low price, and then all of the sudden it is hundreds of dollars but too late, I already had the work done without talking to me first for a go ahead, that isn't right. Likely, I suspect, just a scam for more $$$.
 

gazer101

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What I'm saying is that China (and other nearby countries) offer very affordable prices for mass-produced products (and can easily beat any local manufacturer). But when it comes to artisanship, you might be better off sticking to local guys
 

Alaskan

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Well, the advantage to using Trinh is that he does all of the planning and work to have someone who has the large machinery which can do the work. The state side guys on this forum do not have the equipment to do some of my builds. Trinh does small hosts, but not the larger more complex units I want, so he had to outsource the work to a CNC shop.

He does outstanding design and the work is great, just that I think he took advantage of me because I already gave him close to a 1000 dollar advance, then kept sliding a month at a time later, and later until about 4 months late and then authorizes work at much higher prices without getting my authorization first (or just a way to get more cash, no receipts). However, he did come through, just that he packed it so bad half of the stuff was damaged. Then he didn't send that last host I paid for, that is completely dishonest.

That all said, there is no way I could have gotten the work done he did just about anywhere else at the higher price I ended up paying, but now I have hosts with deep dings and gouges as well as damaged threads so miserably malformed I cannot assemble them. I could spend hundreds of dollars shipping charges to send these huge hosts back, but I lost all trust of doing business with him, so they remain damaged until I can find someone to fix them. He offered no resolution to help me beyond sending back to him at my cost, and returned to me at my cost when he used the thinnest bubble wrap you can buy and didn't use much of it to wrap each piece, some of them weighing ten pounds each all together inside a box, nothing at all to protect them, allowed to rattle and smash together the whole trip. I was clueless he didn't know how to pack!!!

He became quiet after that and does not communicate with me, I have contacted him three times about the host he offered for sale in this forum that I paid for a year ago now, asks me what I want, I send a photo of the host he offered here who he sold to someone else, getting money from both of us without telling me, but not sending a duplicate to me as he promised, once I found out he sold it twice. Why in the hell would you sell the host I paid for to someone else anyway?
 
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Alaskan

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The project was probably too big for him, he has other life demands and I believe his estimate was so low he might not have made much, might be why he didn't send me the last host I paid for. Those circumstances wouldn't be so bad, but the packing, that was BAD.
 

3ElevenBrodel

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It’s still completely unacceptable for a businessman to just not ship an item you’ve paid for...
 




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