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FrozenGate by Avery

Highly Disappointing Experience With Wicked

Wow you bought on the 18th and it already came. I ordered on the 16th and I am still clueless.
 





That seems to be a big problem with WL, I think they throw all the orders in a barrel and pull one out and ship that order. What a way to run or should I say ruin a buisness!:toilet:
 
Still awaiting a response from them. After the first guy forwarded it to management, I have heard nothing from either. Might be just about time to threaten that chargeback.
 
Fire Starter said:
Still awaiting a response from them. After the first guy forwarded it to management, I have heard nothing from either. Might be just about time to threaten that chargeback.
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You should have done that before now. Tell them right away that you're going to start a chargeback within 24hrs if they don't take care it. Otherwise they won't know you're serious and think you're just another naive kid who's easy to ripoff. Then follow up by contacting your CC company in 24hrs. You don't have an unlimited time to do a chargeback and if your order was placed in June, you might have already passed the deadline.
 
Fire Starter said:
Still awaiting a response from them. After the first guy forwarded it to management, I have heard nothing from either. Might be just about time to threaten that chargeback.
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Don't threaten, just do it. Wicked Lasers sucks balls, and so do their products. Either get a 445 from Dragon Lasers, or have a reputable member make one for you.
 
I've never ordered from WL and never will.

I've never heard anything good about them (at least not from any knowledgable person)

Their hosts may look awesome, but you can only polish a turd so much.
 
May this give you guys a bit hope ! I cancelled my $400 order at WL 3 days ago. Today i got all my money back on my account.
 
mfo said:
Don't threaten, just do it. Wicked Lasers sucks balls, and so do their products. Either get a 445 from Dragon Lasers, or have a reputable member make one for you.
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Already got the laser, so no problems there... Just got screwed over on shipping.

LSRFAQ said:
Just curious, has anyone in the US even seen a G2?

Steve
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If I remember correctly a guy in Texas got one last week. I'm sure there are others.
 
Mohrenberg said:
I've never ordered from WL and never will.

I've never heard anything good about them (at least not from any knowledgable person)

Their hosts may look awesome, but you can only polish a turd so much.
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QFMFT.

But to be honest, I really don't even think their hosts are all that. I'll take an Ehgemus host any day of the week. :D
 
Honestly, the only thing that hasn't been terrible about Wicked is the laser itself. No disappointment there... It works, has no problems, and hopefully will continue to work for years to come.

The problems were with the waiting, the lies, the shitty shipping method, etc. :p
 
Fire Starter said:
Honestly, the only thing that hasn't been terrible about Wicked is the laser itself. No disappointment there... It works, has no problems, and hopefully will continue to work for years to come.

The problems were with the waiting, the lies, the shitty shipping method, etc. :p
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That's what everyone said until their's failed. Hopefully yours does not, but I'd still be weary if I were you. One member took his apart after it died and the quality wasn't there. The unit looked so rushed.
 
mfo said:
That's what everyone said until their's failed. Hopefully yours does not, but I'd still be weary if I were you. One member took his apart after it died and the quality wasn't there. The unit looked so rushed.
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I'm hoping it doesn't fail... Or at least fails during the warranty period.... Not that they'd be at all helpful either way. If it does fail, they will not hear the end of it until I have a working laser in my hands.
 
Fire Starter said:
I'm hoping it doesn't fail... Or at least fails during the warranty period.... Not that they'd be at all helpful either way. If it does fail, they will not hear the end of it until I have a working laser in my hands.
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Well, enjoy it either way. :) :beer:
 
I have 2 WL experiences that have sucked. once i recieve my arctic (IF) i will never place another order through them again. Back in 2006 i ordered a Phoenix (125mw green, 500$) from them, and this is what transpired:



Ok, I understand, in that case, we won't be sending a replacement, and will
cut our losses where they stand, thanks.

Steve
----- Original Message -----
From: "theguypostingthis" <theguypostingthis@hotmail.com>
To: <wicked@wickedlasers.com>
Sent: Friday, January 27, 2006 10:31 PM
Subject: Re: Shipping information for a recent purchase


>
>
> I'm sorry but due to the constant problems i've been having dealing with
> Wickedlasers, i will not cancel the claim unless: a replacement is sent, a
> tracking number is emailed to me as soon as YOU have the number (which
> should be as soon as the item is sent) and once i verified that all the
> information with UPS is correct for the shipment. This way it alleviates
> any issues with either you or UPS. Once everything is verified i will
> cancel the dispute. But until then, i have to protect myself and my
> money. I'm sorry.
>
> -theguypostingthis
>
>
>
>
>>From: <wicked@wickedlasers.com>
>>Reply-To: <wicked@wickedlasers.com>
>>To: "theguypostingthis" <theguypostingthis@hotmail.com>
>>Subject: Re: Shipping information for a recent purchase
>>Date: Fri, 27 Jan 2006 07:30:47 -0500
>>
>>We can send you a replacement no problem, but you'll need to cancel the
>>paypal payment dispute. I didn't realize that UPS has already destroyed
>>the package now, we are a honest business.
>>
>>Steve
>>----- Original Message ----- From: "theguypostingthis"
>><theguypostingthis@hotmail.com>
>>To: <wicked@wickedlasers.com>
>>Sent: Friday, January 27, 2006 5:19 AM
>>Subject: Re: Shipping information for a recent purchase
>>
>>
>>>
>>>Hello.
>>>
>>>I am still waiting on a response, it seems that in order to get anything
>>>done here i have to send emails to remind you to respond to me. What
>>>exactly seems to be the problem here? You guys did wrong, and now instead
>>>of taking responsibility for it you are just going to ignore the problem
>>>and hope i go away? I paid for my purchase and did everything that I, as
>>>a customer, should have done. You couldn't handle writing down the
>>>correct address, sending me the shipping information until 2 weeks after
>>>they had tried their first delivery to an address that didnt even exist,
>>>and now are refusing completely to give me what i paid for? If there is
>>>someone else i need to speak to then please pass me their email address.
>>>Because so far nothing helpful has come from this so called "Customer
>>>Service".
>>>
>>>>From: <wicked@wickedlasers.com>
>>>>Reply-To: <wicked@wickedlasers.com>
>>>>To: "theguypostingthis" <theguypostingthis@hotmail.com>
>>>>Subject: Re: Shipping information for a recent purchase
>>>>Date: Fri, 20 Jan 2006 06:17:19 -0500
>>>>
>>>>Did you contact UPS as I suggested earlier, there was a problem
>>>>delivering it to you and you had to contact UPS did you do so?
>>>>
>>>>Steve
>>>>----- Original Message ----- From: "theguypostingthis"
>>>><theguypostingthis@hotmail.com>
>>>>To: <wicked@wickedlasers.com>
>>>>Sent: Friday, January 20, 2006 4:55 AM
>>>>Subject: Re: Shipping information for a recent purchase
>>>>
>>>>
>>>>>Hello,
>>>>>
>>>>>It's been a few days since i heard anything back. What's going on? Am
>>>>>i getting a refund? The item i paid for and provided the correct
>>>>>information for? Or am I contacting my lawyer?
>>>>>I would like to settle this without all the extra hassle, please
>>>>>contact me back asap.
>>>>>
>>>>>-theguypostingthis
>>>>>
>>>>>
>>>>>>From: <wicked@wickedlasers.com>
>>>>>>Reply-To: <wicked@wickedlasers.com>
>>>>>>To: "theguypostingthis" <theguypostingthis@hotmail.com>
>>>>>>Subject: Re: Shipping information for a recent purchase
>>>>>>Date: Sat, 14 Jan 2006 05:58:03 -0500
>>>>>>
>>>>>>Actually you'll need to call the UPS immediately, they are not
>>>>>>returning the package, the shipping cost to you is only 20$, the
>>>>>>return cost is over 100$ US, so we never accept returned packages
>>>>>>back, you need to tell them to add your apartment number. Tracking is
>>>>>>Tracking number here
>>>>>>
>>>>>>Steve
>>>>>>----- Original Message ----- From: "theguypostingthis"
>>>>>><theguypostingthis@hotmail.com>
>>>>>>To: <wicked@wickedlasers.com>
>>>>>>Sent: Saturday, January 14, 2006 4:19 AM
>>>>>>Subject: Re: Shipping information for a recent purchase
>>>>>>
>>>>>>
>>>>>>>
>>>>>>>I just checked the information on ups and it says the appartment
>>>>>>>number is missing from the address,
>>>>>>>the address was:
>>>>>>>
>>>>>>>insert
>>>>>>>address
>>>>>>>here
>>>>>>>
>>>>>>>it says on the site nothing about the package being destroyed, it
>>>>>>>says they are sending the package back to you. please check your
>>>>>>>records and make sure the address is correct and try again i guess.
>>>>>>>Also if you dont mind sending the tracking information after you
>>>>>>>ship the item i would appreciate it. that way i will be home to sit
>>>>>>>outside the apartment building on the day of delivery in case there
>>>>>>>are any more complications. Hopefully we can get this problem
>>>>>>>resolved, thank you.
>>>>>>>
>>>>>>>-theguypostingthis
>>>>>>>
>>>>>>>>From: <wicked@wickedlasers.com>
>>>>>>>>Reply-To: <wicked@wickedlasers.com>
>>>>>>>>To: "theguypostingthis" <theguypostingthis@hotmail.com>
>>>>>>>>Subject: Re: Shipping information for a recent purchase
>>>>>>>>Date: Sat, 14 Jan 2006 02:48:42 -0500
>>>>>>>>
>>>>>>>>It appears that your address was moved according to UPS.com, give
>>>>>>>>them a call immediately and have them deliver it to your new
>>>>>>>>address, otherwise they will destroy the package.
>>>>>>>>Tracking number here
>>>>>>>>Steve
>>>>>>>>----- Original Message ----- From: "theguypostingthis"
>>>>>>>><theguypostingthis@hotmail.com>
>>>>>>>>To: <wicked@wickedlasers.com>
>>>>>>>>Sent: Friday, January 13, 2006 1:12 PM
>>>>>>>>Subject: Re: Shipping information for a recent purchase
>>>>>>>>
>>>>>>>>
>>>>>>>>>hello again,
>>>>>>>>>
>>>>>>>>>I sent an email almost 2 weeks ago in regards to a purchase i made
>>>>>>>>>online, (Order ### ### ####) and was told the item would be
>>>>>>>>>shipped the next day, (January 4th) and that shipping information
>>>>>>>>>would be available the following week. it's been 10 days since i
>>>>>>>>>recieved that email and i still haven't recieved the tracking
>>>>>>>>>information that i was told i would be getting. If you can please
>>>>>>>>>send the information as soon as possible that would be nice, just
>>>>>>>>>so i know what day i need to leave work early to be home to recieve
>>>>>>>>>it. thanks again.
>>>>>>>>>
>>>>>>>>>-theguypostingthis
>>>>>>>>>
>>>>>>>>>>From: <wicked@wickedlasers.com>
>>>>>>>>>>Reply-To: <wicked@wickedlasers.com>
>>>>>>>>>>To: "theguypostingthis" <theguypostingthis@hotmail.com>
>>>>>>>>>>Subject: Re: Shipping information for a recent purchase
>>>>>>>>>>Date: Tue, 3 Jan 2006 02:58:26 -0500
>>>>>>>>>>
>>>>>>>>>>Hi, it will be shipped out tomorrow and I will have tracking
>>>>>>>>>>information for you next week.
>>>>>>>>>>
>>>>>>>>>>Steve
>>>>>>>>>>----- Original Message ----- From: "theguypostingthis"
>>>>>>>>>><theguypostingthis@hotmail.com>
>>>>>>>>>>To: <wicked@wickedlasers.com>
>>>>>>>>>>Sent: Monday, January 02, 2006 1:56 PM
>>>>>>>>>>Subject: Shipping information for a recent purchase
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>>Hello,
>>>>>>>>>>>
>>>>>>>>>>>I recently purchased one of the lasers on your site ($499.99) and
>>>>>>>>>>>was just wondering about how long it would be until i recieved
>>>>>>>>>>>any confirmation of payment or shipping information. The paypal
>>>>>>>>>>>reciept had my phone number listed as the item number so i'll
>>>>>>>>>>>provide that as reference: ##########. Thanks and have a happy
>>>>>>>>>>>new year!
>>>>>>>>>>>
>>>>>>>>>>>-theguypostingthis


Sorry for the tl;dr, but this is the customer service i got back then (i was 16 at the time sorry if i seemed immature back then) I forget entirely how the situation was resolved, i belive paypal contacted them and told them to either send me the laser, or they'd transfer the money back into my account. I finally got a tracking number to my address afterwards. But here we are 4 years later, and WL service has not improved in the least, in fact it's worse, can't even get ahold of anyone nowadays :/ needless to say, i will not be ordering from WL again, and neither will any of my friends. And hopefully, after reading this (if you did) neither will you -_- company that does business like this should not be allowed to continue.
 
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