Is it possible that the reason for this is damage to the edge of the sensor (end of the row) rather than the sensor surface itself? That would potentially explain why it's white and not black (black=too much absorbed light so the point is forever low voltage, white because the row has been cut and the wire is "floating"?), and only affects one line even after multiple scans. Perhaps the thin wire (if such thing exists) at the edge of the sensor, responsible for reading the row, was weaker than the rest and so was damaged, but the stronger, non-defective wires were unaffected by the light?
If that was the case then I suspect the camera owners could contest that the unit had a defect which caused the fault, and therefore the manufacturer is responsible for repairs...