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- Nov 7, 2008
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For what it's worth, I have ordered a few things from Jake21 and have had no problems. Everything has always arrived on time, fully operational and undamaged. I guess it boils down to the fact that nobody's perfect and shit happens, blah, blah, blah. etc.. Seems like for every complaint, there's a few happy customers somewhere else. Throughout my life I've NEVER found a business/seller that has pleased every single customer that they have sold to. You can't please everyone.. but in business it doesn't hurt to try anyway
On the flip side, IF the mutilated module shown in the photos in fact arrived that way, then there is very little excuse for not refunding. That module is TORE UP! I guess what I'm trying to say is thanks, Jake21, for keeping me happy, just make sure you don't let customer service go by the wayside.. As much as I hear people talking here on LPF about how GB organizers shouldn't try to profit, the truth is that GBs are just another form of retail. In any business, good customer service really is a lot more important that most people think. As is obvious by the presence of this thread, if your customers aren't happy, they will do everything possible to both protect themselves from future problems and to protect others from having the same experience...
On the flip side, IF the mutilated module shown in the photos in fact arrived that way, then there is very little excuse for not refunding. That module is TORE UP! I guess what I'm trying to say is thanks, Jake21, for keeping me happy, just make sure you don't let customer service go by the wayside.. As much as I hear people talking here on LPF about how GB organizers shouldn't try to profit, the truth is that GBs are just another form of retail. In any business, good customer service really is a lot more important that most people think. As is obvious by the presence of this thread, if your customers aren't happy, they will do everything possible to both protect themselves from future problems and to protect others from having the same experience...