however had the OP just 'contact(ed) seller' this thread would have not existed.
last night I sent the message via Greedbay- you can check the listing to see how long it takes Chuck to add that info.
Conversely, if Aixiz had
properly detailed the product they were selling, no question-threads, seller contacting, etc. would have been necessary either. The product is poorly described, and simply posting some datasheet for some
sub-component in the absence of a properly described product can provide conflicting data to the buyer.
Is the datasheet for the complete product or the sub-component? Does the user trust the 3.2V the seller claims, or the 2.0V voltage ratings in the datasheet? Does current need to be regulated outside the module too (wiring it to a series diode would require this)?
These questions are not answered in that product description.
Posting the datasheet is not documentation, and only ancillary to the real information that should have been provided: how to use this product. Unless someone is going to dismantle this module for the diode inside, the operation of the module itself is more important than the datasheet.
Given all the superfluous images Aixiz chose to fill the product-gallery with, Chuck or his staff could spend a little more effort on the actual product description.
I personally know quite a bit about the complaints that Chuck gets as well as the questions about items the buyers are having problems with- these are not often and in many cases the buyer just did not know wjhat they were doing. And it is not the job of AixiZ or me to hold hands and teach all they need to know-
This is not hand-holding. It's about providing proper documentation and description writing for a product that is being sold.
This should be expected of any product. Furthermore, if Chuck is receiving this level of complaints, there is a failure to communicate and many of these complaints (and support) could be avoided by providing information up front.
I
do think there are stupid questions -- but those are questions for which there are answers that can be looked up. In the case of this product, however, the documentation is lacking and even something like "Driver is pre-wired to laser diode. Simply connect module leads to 3.2V to operate." would be sufficient to describe the operation of this product.
Providing proper documentation is not hard, and save everyone time. It'll also reduce the amount of contact with "idiots" who don't have the necessary information to use your product properly.