Sanwu Lasers - Shipping Problems

[snakevsplane]

Hi I don't know where else to post this as Sanwu Lasers has gone silent on communication with me.

I ordered their 304 laser pointers on July 12th.

I was told I would receive a dispatch email with 15 days. I did not receive anything.

I followed up on July 31st asking for a status update, and was told to wait a little longer.

I followed up on Aug 7th, and was told that my order was to be shipped the following Monday. I was given a tracking number that did not work.

I followed up Aug 17th, and they told me the order was stuck in customs.

I followed up Aug 27th, with no response from Sanwu.

I followed up Sept 18th, after my order was stuck in customs for 2 months. I requested a reship. Sanwu agreed to reship, why they didn't consider this sooner I don't know. They told me I would have a tracking number on 25th. They never provided one.

I followed up Sept 28th, and was told tracking would come to me on this day. It never came.

I followed up on Sept 29th. Sanwu did not reply.

I followed up Sept 30th, Sanwu did not reply.

I followed up today, 10/1. Sanwu has not yet replied.

This is a disgrace of customer service. I have emailed them at two addresses. I have contacted their whatsapp with no response. I am so frustrated.

I hope this serves as a warning to anyone looking to buy their products. I don't care how well built they are, they do not care about their customers at all.

 

[hakzaw1]

heard your laser arrived--edit for that

 

[Photon Master]

just wanted to say my own experience with Sanwu has been great. I’ve bought half a dozen lasers that were perfect. Recently I bought a pocket sized green that was dim. Mailed it back to them and they sent me a new one that’s awesome. Francis over there has been super responsive.

 

[Alaskan]

I’ve seen posts from time to time about communication problems, but by in large issues are fully resolved.

 

[hakzaw1]

Keep in mind the pandemic.. uncharted waters.
Shipping may not be 'back to normal' ATM
so we should give the sellers a break..
Like us- they have no control once shipped.
I DO suggest popping for faster and safer ways to ship (express). JETLASERS only ships by Express at $38usd
and worth every penny. It may be more about safe delivery than fast-- BUT 3 or 4 days is sweet.

hak

 

[Photon Master]

I’ve had a lot of issues with DHL when buying from other companies. A few weeks ago I checked the tracking on something I bought and it said returned to sender in China. I emailed the company asking what the problem was and the next day the package showed up at my house

 

[gazer101]

The problem is that most of the time the laser components I buy are cheaper than what the $38 express shipping would be, so it only makes sense if I go the economical route

 

[Photon Master]

Ahh, that makes sense. You have to wonder why they can't make lasers like these in the US but I guess the idiots who point them at planes ruin that for everyone else.

 

[gazer101]

Ahh, that makes sense. You have to wonder why they can't make lasers like these in the US but I guess the idiots who point them at planes ruin that for everyone else.

Everything's made in China. And good on them for that too, I wouldn't want the US to become a polluted wasteland XD

 

[Photon Master]

Haha yeah. I was just shining my Sanwu pocket 150 mw green on a bridge and some buildings that were at least 5 miles away. Wish I’d had my 1.2 watt with beam expander lens with me

 

[Photon Master]

Totally random... I got one of those “you might be interested in...” emails from eBay and there was a “Coherent DONUT Diode Laser 872W”. Can you imagine if you could make a laser rifle with that thing inside?? Whole bunch of 21700 batteries