I have some questions before placing an order that need to be answered as you have no sales/ returns policies listed and nothing in the about us section.
I've been burned by new laser companies in past and need some details about your business.
1. Are both you and your partner adults? There have been kids startup websites around here, take lots of orders and then cannot fill them; at lest one from Australia I can remember as he ripped me off.
2. Do you guys have the products shipped to you from o-like and you test them before shipping, or are they just "drop shipped" from o-like, are you just a drop shipper?
3. How are warranties handled, are the returns shipped to you or to o-like? I know that a 6 month warranty is mentioned on your website, but with a new online business with no business history, a 6 month or for that matter life-time warranty doesn't mean much if the company goes under or is closed up after 2-3 months.
4. What about customs issues, if a pointer is ordered and then confiscated coming into the USA or other country, what is your policy, do you just send another one or give a full refund?
5. You might want to remove that picture from the front of your website. I know in one of your (lemonwonder) old posts you had said that Susie had just taken the picture for you, but when she said had taken the picture, she really meant she had taken / stolen the pciture from another website as o-like is not a manufacturer. In fact it's just a one person operation as they too are just a drop shipper. and never actually touch the products they sell.
The picture was stolen from an alibaba electronics manufacturer called max-unite
Max-Unite Electronics Co., Ltd. - China - Manufacturer
The have been using these photographs for about 2 years now.
This is not a personal attack, I jsut want to know what I'm getting into before jumping in and sending money. I've been burned in the past and I go by the saying if it soyunds to good to be true, it probably is.
Time will tell, but I'll be holding off on placing an order until these questions are answered and some others who are more willing to part with their cash, get their lasers and are happy with the products, performance and support.
For those who don't know what a drop shipper is, they just take your money and place an order with a 3rd party compnay who then ships the item directly to the customer. The drop shipper who the order is placed with, never actually comes in contact with the product and if a return is made it is not to the company you ordered from, but directly to the company that drop shipped the item.
One of the ways to identify a drop shipper is.
It takes a long time for "in stock" items to be shipped, sometimes a week or more as more orders are being collected and the order is sent to the company doing the shipping. Many times you are actually going trough several levels of drop shippers and shipping can two weeks or more before it actaully is shipped.
Before placing an order from a brand new company who is stirring up business on a forum is to do a little research, it can save you a lot of grief in the long run, do things like.
google their forum name and email address, do a who is and who is IP on their domain name and ip address to see who owns it and where they or their hosts are located. See when they created the domain and if they only had the confidence in their business to only buy the domain for one year at a time or for several years or more, wait for others to buy 1st and for the business to build it's reputation. These things will help you to make an informed decision and if in doubt, ask questions like I am.
I've been burned by new laser companies in past and need some details about your business.
1. Are both you and your partner adults? There have been kids startup websites around here, take lots of orders and then cannot fill them; at lest one from Australia I can remember as he ripped me off.
2. Do you guys have the products shipped to you from o-like and you test them before shipping, or are they just "drop shipped" from o-like, are you just a drop shipper?
3. How are warranties handled, are the returns shipped to you or to o-like? I know that a 6 month warranty is mentioned on your website, but with a new online business with no business history, a 6 month or for that matter life-time warranty doesn't mean much if the company goes under or is closed up after 2-3 months.
4. What about customs issues, if a pointer is ordered and then confiscated coming into the USA or other country, what is your policy, do you just send another one or give a full refund?
5. You might want to remove that picture from the front of your website. I know in one of your (lemonwonder) old posts you had said that Susie had just taken the picture for you, but when she said had taken the picture, she really meant she had taken / stolen the pciture from another website as o-like is not a manufacturer. In fact it's just a one person operation as they too are just a drop shipper. and never actually touch the products they sell.
The picture was stolen from an alibaba electronics manufacturer called max-unite
Max-Unite Electronics Co., Ltd. - China - Manufacturer
The have been using these photographs for about 2 years now.
This is not a personal attack, I jsut want to know what I'm getting into before jumping in and sending money. I've been burned in the past and I go by the saying if it soyunds to good to be true, it probably is.
Time will tell, but I'll be holding off on placing an order until these questions are answered and some others who are more willing to part with their cash, get their lasers and are happy with the products, performance and support.
For those who don't know what a drop shipper is, they just take your money and place an order with a 3rd party compnay who then ships the item directly to the customer. The drop shipper who the order is placed with, never actually comes in contact with the product and if a return is made it is not to the company you ordered from, but directly to the company that drop shipped the item.
One of the ways to identify a drop shipper is.
It takes a long time for "in stock" items to be shipped, sometimes a week or more as more orders are being collected and the order is sent to the company doing the shipping. Many times you are actually going trough several levels of drop shippers and shipping can two weeks or more before it actaully is shipped.
Before placing an order from a brand new company who is stirring up business on a forum is to do a little research, it can save you a lot of grief in the long run, do things like.
google their forum name and email address, do a who is and who is IP on their domain name and ip address to see who owns it and where they or their hosts are located. See when they created the domain and if they only had the confidence in their business to only buy the domain for one year at a time or for several years or more, wait for others to buy 1st and for the business to build it's reputation. These things will help you to make an informed decision and if in doubt, ask questions like I am.