Annoyed with O-like's processing time...
Edit: Got the laser today and I was quite happy with it. The shipping time was great, the laser is great, the packaging was stellar. Just annoyed at how long it took to fill the order. Now that I know to expect a 2 week delay before they process the order, I might buy from O-Like again. I tried to modify the title of this thread but I am unable to. My appologies.
Ok...before people go off on a tirade, let me qualify that statement. I ordered a laser from them on April 30th and paid via paypal (money was in paypal so no delays or waiting there). On May 1st I get a confirmation of the order and a statement that because of a Labor DAY holiday in china, there would be a small delay before shipping out the laser.
Ok, cool. I can wait an extra day to get it. No problems there. I didn't hear back from them or get any confirmation of shipping by May 6th, so I e-mail them and ask if there was a tracking number for my order. A reply came back that they just now checked their stock and they were out of the new-style laser I ordered...seven days ago. Could I wait 2 or 3 more days before they ship it out? (It took them a week to realize they were out of stock??)
Fine.
So I wait and then on May 17th, I get an email that states they JUST shipped my order that day. So it took two weeks and three days after they took my money to ship out the product? I'm happy that they did ship it out but...seventeen days? I mean, first off if you are going to be affected by a holiday, announce it on your website and especially on the 'checkout' page. Second, if you are out of stock, then please as a service to your customers, label the product as out of stock. I would have waited until it was in stock...but please don't take the money and leave people in the dark about why you can't deliver the product. Also if you find you are out of stock because of a rush of orders or something, let your customers who purchased product that you don't have in stock know A.S.A.P. It shouldn't take the customer e-mailing the company asking what is going on with the order for the company to say "Oh...yeah...right...about that order of yours"
Finally, per the last email from them before they shipped out, they stated the laser was going to be in stock and shipped out by May 11th. What took an extra six days and why no e-mail to let me know there would be another delay?
Let me get this straight before the flames, I'm NOT degrading their product or quality of their RMA service or Sue herself. I am saying that, personally, I am not happy with their handling of customers. A simple three sentance e-mail "Hey, our supplier didn't get the lasers to us and delayed our restocking of the shelves. Right now we are still out of stock and will be until the 17th. As soon as we get our shipment in on the 17th, we will have your order in the mail to you."
I have NO PROBLEM with waiting 2-3 weeks after they ship it out. I understand that it takes time for it to work it's way through the mail system and customs. I fully expected a 2-3 week wait after they shipped out the laser. What I am slightly miffed (not upset...just slightly annoyed) at is that it took them two weeks and three days just to find a laser to ship to me....and it took me prodding them with a couple e-mails to get them moving and find out what is going on.
For the future, all I am asking is O-Like keep their customers in the loop. I don't know if it is a single person operation or a sucessful business...and I don't care. E-mail costs nothing. Take 2 minutes out of the day and keep your customers in the loop. Please.
In any case, I'm happy the laser is on its way and I'm sure reading the reviews that it will be satisfactory and under-rated. I have no doubt that it will be a solid, dependable product.
Edit: Got the laser today and I was quite happy with it. The shipping time was great, the laser is great, the packaging was stellar. Just annoyed at how long it took to fill the order. Now that I know to expect a 2 week delay before they process the order, I might buy from O-Like again. I tried to modify the title of this thread but I am unable to. My appologies.
Ok...before people go off on a tirade, let me qualify that statement. I ordered a laser from them on April 30th and paid via paypal (money was in paypal so no delays or waiting there). On May 1st I get a confirmation of the order and a statement that because of a Labor DAY holiday in china, there would be a small delay before shipping out the laser.
Ok, cool. I can wait an extra day to get it. No problems there. I didn't hear back from them or get any confirmation of shipping by May 6th, so I e-mail them and ask if there was a tracking number for my order. A reply came back that they just now checked their stock and they were out of the new-style laser I ordered...seven days ago. Could I wait 2 or 3 more days before they ship it out? (It took them a week to realize they were out of stock??)
Fine.
So I wait and then on May 17th, I get an email that states they JUST shipped my order that day. So it took two weeks and three days after they took my money to ship out the product? I'm happy that they did ship it out but...seventeen days? I mean, first off if you are going to be affected by a holiday, announce it on your website and especially on the 'checkout' page. Second, if you are out of stock, then please as a service to your customers, label the product as out of stock. I would have waited until it was in stock...but please don't take the money and leave people in the dark about why you can't deliver the product. Also if you find you are out of stock because of a rush of orders or something, let your customers who purchased product that you don't have in stock know A.S.A.P. It shouldn't take the customer e-mailing the company asking what is going on with the order for the company to say "Oh...yeah...right...about that order of yours"
Finally, per the last email from them before they shipped out, they stated the laser was going to be in stock and shipped out by May 11th. What took an extra six days and why no e-mail to let me know there would be another delay?
Let me get this straight before the flames, I'm NOT degrading their product or quality of their RMA service or Sue herself. I am saying that, personally, I am not happy with their handling of customers. A simple three sentance e-mail "Hey, our supplier didn't get the lasers to us and delayed our restocking of the shelves. Right now we are still out of stock and will be until the 17th. As soon as we get our shipment in on the 17th, we will have your order in the mail to you."
I have NO PROBLEM with waiting 2-3 weeks after they ship it out. I understand that it takes time for it to work it's way through the mail system and customs. I fully expected a 2-3 week wait after they shipped out the laser. What I am slightly miffed (not upset...just slightly annoyed) at is that it took them two weeks and three days just to find a laser to ship to me....and it took me prodding them with a couple e-mails to get them moving and find out what is going on.
For the future, all I am asking is O-Like keep their customers in the loop. I don't know if it is a single person operation or a sucessful business...and I don't care. E-mail costs nothing. Take 2 minutes out of the day and keep your customers in the loop. Please.
In any case, I'm happy the laser is on its way and I'm sure reading the reviews that it will be satisfactory and under-rated. I have no doubt that it will be a solid, dependable product.
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