Hello, I wanted to share my experience with sanwu lasers and after service.
After reading and reading here I saw that was (1 of) the best go to guys for lasers in high quality. So after being S*** on ali for the second time... I visited his site and looked for the most powerful one (the 7 watt spiker) and wanted to buy it so asked him a question. A few minutes later I already received a response, he advised me ad that time to go for the 5 watt one as it would (probably) last longer. It became a small chat session and after that I decided to go for the 5 watt spiker with beam expander and g7 lens.
Ad first I was very afraid it would not get trough customs and he helped me with a lower value invoice in case of. Bud he told me not to worry about customs. And after he shipped it I received it within 3 days, and I was happy as a kid on Christmas. Sutch an impressive laser beam, especially with the beam expander.
Unfortunately after a few months I noticed that I had a weird problem. The front focus cap seemed to be a bit to lose so you couldn't focus properly anymore. Contacted them about it, made a video of it and without a hassle he started to work on the problem. First he shipped me a new focus cap, unfortunately that didn't solve the problem. So I had to ship the module (laser part) to him so he could replace it. He also offered to pay for the shipping costs and told me to ship it most economic way (without trace number), as that's very expensive here, and wath could go wrong Wright?
Well after a month I started worrying so I contacted the shipping company and asked wath the delivery time was. Long story short, package gone. Made no mistake in any way and also put my return address on there. But no trace nr no case. Told them wath happened, and thank god he believed me and shipped me a new 5 watt lasermodule. Shipping first class, now that's watt I call good service!
I basically took all his proved away, 4 times shipping costs, 2 free lenses (g2 and g7) and dust free lens, and a extra focus/front cap + a new 5 watt module. So for anyone that's a newbie like me I really recommend this store. It might cost a few bucks, but it's well worth it. Just look at my case, there are not many company's that would ship a 5 watt module while the other one is gone.
I have seen everyone drop his name here, so 1 last time Francis Thanks a million!! Good service still exists. :yh:
After reading and reading here I saw that was (1 of) the best go to guys for lasers in high quality. So after being S*** on ali for the second time... I visited his site and looked for the most powerful one (the 7 watt spiker) and wanted to buy it so asked him a question. A few minutes later I already received a response, he advised me ad that time to go for the 5 watt one as it would (probably) last longer. It became a small chat session and after that I decided to go for the 5 watt spiker with beam expander and g7 lens.
Ad first I was very afraid it would not get trough customs and he helped me with a lower value invoice in case of. Bud he told me not to worry about customs. And after he shipped it I received it within 3 days, and I was happy as a kid on Christmas. Sutch an impressive laser beam, especially with the beam expander.
Unfortunately after a few months I noticed that I had a weird problem. The front focus cap seemed to be a bit to lose so you couldn't focus properly anymore. Contacted them about it, made a video of it and without a hassle he started to work on the problem. First he shipped me a new focus cap, unfortunately that didn't solve the problem. So I had to ship the module (laser part) to him so he could replace it. He also offered to pay for the shipping costs and told me to ship it most economic way (without trace number), as that's very expensive here, and wath could go wrong Wright?
Well after a month I started worrying so I contacted the shipping company and asked wath the delivery time was. Long story short, package gone. Made no mistake in any way and also put my return address on there. But no trace nr no case. Told them wath happened, and thank god he believed me and shipped me a new 5 watt lasermodule. Shipping first class, now that's watt I call good service!
I basically took all his proved away, 4 times shipping costs, 2 free lenses (g2 and g7) and dust free lens, and a extra focus/front cap + a new 5 watt module. So for anyone that's a newbie like me I really recommend this store. It might cost a few bucks, but it's well worth it. Just look at my case, there are not many company's that would ship a 5 watt module while the other one is gone.
I have seen everyone drop his name here, so 1 last time Francis Thanks a million!! Good service still exists. :yh:
