I bought a 250mw Toplaser II in august 2009, and it has always mode hopped. It was supposed to be a TEM00 beam, but it mode hops between TEM22 and TEM33. I have tried to collimate it with all kinds of lenses and have gotten nothing better than 2.2milliradians. I only found out now that the high TEM mode was the problem. Since my laser is still under warranty, I would either like the problem fixed or the laser replaced. However, since shipping to china is not an option for me, (it would cost $120), could you just send a new diode/dpss module? I know how to replace it.
Dear XXXX,
Hi, this is Wong, and hope you're doing well.
I got your point and we're afraid we might fail you at this, and this company went through a lot of corporate restructuring eariler this year and LaserPointerPen.Net was finally bought by the current manager now, the boss of a HongKong company. The personnel also changed a lot and I'm just one of the new employees who came to work here at this March, 2010.
And you may see we no longer resell the named Toplaser laser products now, probably coz they're not top quality ones, while we mainly sell some cni lasers and jetlasers laser products now, two top notch manufacturers in China, and we believe you may order the Toplasers last year and we also don't know if it expires the warranty or not, we're really sorry that there might be little we could do about it.
BTW, the laser diodes the lasers here are made of are the nLight ones and the Axcel diodes(
index ), and if you're in US now, you may be able to get one or two diode samples from them at a much better pricing than from local China. Hope it helps.
We deeply apologize for the inconvenience caused by the company adjustment here and talk to you later.
Best regards,
Wong