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Re: Calling All RPL Owners
He doesnt do this for everyone , Ive had issues with Jack and no responses ..etc..
Something else I would like to add...
Optotronics RPL's are my most expensive and highest quality lasers. I just e-mailed Jack to tell him how I felt about my issues and he sent back a detailed response.
Some of what he said is this:
"I can take a look at your RPLs and see
what I can do for you.
I always try to treat my customers the way I want to be treated when
I'm the customer and I could see what could be done and at what cost
as your RPL green is just over a year old and was bought with only a
90 day warranty and your RPL-blue is just short of 2 years old."
Now that's customer service!
I realize that I am past my warranty, but Jack will still look at my lasers and try to offer me some kind of a reasonable solution I'm sure.
I just want my highest quality lasers to be performing 'top notch'. Even though I rarely take them out of the case...
He doesnt do this for everyone , Ive had issues with Jack and no responses ..etc..
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