I opened a case. This is the reply I got.
Dear XXXXX,
We appreciate you contacting eBay in regard to item #350348430487. I 
understand how frustrating it can be when you make an online purchase 
and the item never arrives. I thank you for your patience and commend 
you for the time that you have given the seller to correct this 
situation.
I have good news! After reviewing the case, I have decided to close it 
in your favor! We will be refunding you for the full amount of this 
transaction (the cost of the item and the original shipping to you). Our
system will generate an automated email that says the same, but I wanted
to take a few moments and explain our decision in further detail.
You should see the money in your PayPal account within 7 calendar days. 
If you do not have a PayPal account you'll simply need to open one with 
your registered eBay email address to claim the refund.
Also, please make sure that the email address on your eBay account is 
added and confirmed on your PayPal account. If it is not, you will not 
be able to receive the refund.
Here are the steps to confirm your email address with your PayPal 
account:
1. Log into your PayPal account at 
www.paypal.com
2. Hover over the "Profile" link under the "My Account" tab
3. Click on "Add or Edit Email" from the drop-down menu
4. Select your email address and click "Confirm"
5. Check your personal email for an email from PayPal
6. Open the email and follow the instructions to confirm your email 
address
Thank you for being a valuable member of the eBay community! I look 
forward to assisting you with your many future eBay transactions.
Sincerely,
Gracel J.J
eBay Buyer Protection
_____________________________________________
(11696647)