cgchaser
0
- Joined
- May 27, 2012
- Messages
- 59
- Points
- 0
After all that had gone wrong with my order I'm sure to be a customer Gary at Survival Lasers will never be able to forget. At any rate on with the review:
12 out of 10 on Customer Service +2 above max rating shouldn't be possible but in this case it is.
Gary went above and beyond, after the positive experience I received I will gladly do more business with Survival Lasers in the future based on the following.
1) I attempt to assemble the laser on June 10th but find the lens and parts bundle were missing, good thing I have that card, Gary actually answers his calls and is very professional, he sends the parts bundle and it arrives on 6-13.
2) The assembly went perfectly, and it was now test time. Goggles on check, laser on WTH it died one second later. I called Gary and he agreed to send a new diode but did not have the 1400mW on hand with a copper module so I told Gary I had better wait because I just have to have the copper. Gary did not have me wait, instead he decides to ship a superior 1739mW diode:drool: and at no extra cost to me. Talk about trust he hadn't even gotten my defective diode back yet.
3) The new 1739mW diode arrives on Thursday 6-14 and I begin assembly, this time the host rolls off the table - my fault - snapping the wires in half. I call Gary saying "Your never going to believe this but" :yabbem: I asked Gary if it were possible for me to tie the wires together to get it to work again. Instead Gary has me ship it back to him for a re-solder.
4) Gary sends me two detailed emails, the first letting me know that diode 1 did indeed die. In the 2nd email Gary stated that he conducted detailed tests and diode 2 was alive and well, clean beam, no debris had gotten into the module after its fall. Gary shipped it back to me.
5) The re-soldered diode arrives on Friday 6-22 and this time due to all the bad luck I'd been having I give it to my talented wife for assembly (she crafts jewellry and had an easy time with the laser, no table fumble for her). Finally it's alive, we have a beam and it didn't die on me.
6) Survival Lasers has proven to be a business you can trust. Gary is honest and clearly a person of great integrity. He answered all of my calls, got back with me and took care of my order to the very end until everything went right. This is beyond a doubt the best customer service experience I have received from any company ever. :yh:
SAFETY and Design 9 out of 10
Goggles are a must, it is highly recommended to never leave the laser on any unsecured surface when active. Either hold it directly in hand or clamp it in a tripod, this host will easily roll away if not secured, the risk of a serious accident is just not worth taking that chance.
I have to knock 1 point off on the lense focus threading design, the lens is a little wobbly and tends to change focus when touched even with the spring used to help counter this. I might have to use teflon tape for a tighter fit between the threads. Or maybe I can get a custum built and threaded focus lock.:thinking:
The heat sinking capabilities on this host are great, the entire host really does act as a heat sink. I noticed that the extended copper heat sink distributes heat through the entire host.
Power and Cool down 10 out of 10
While it is true that I can get 1739mW if I had a G1 lense I'd prefer the better divergence from the AR lense and am willing to sacrifice a couple hundred mW.
Using the standard AR glass lens the following power ratings were measured. 1498mW Max power - duty cycle on high power 1 minute on 2 minutes off
219mW Low power using a single 18650 battery
Price Paid 8 out of 10
I paid a little over $400.00 for the 1.4 parts bundle, two pairs of goggles, 2 CR123 batteries, the charger, 2 18650 batteries with the charger and 1 laser tripod.
In conclusion I highly recommend Survival Lasers they really do carry quality up to spec lasers and have exceptional customer service.
http://laserpointerforums.com/members/cgchaser/albums/lasers/7082-dsc-0173.jpg
Very nice stainless steel host with the extended copper heat sink.
http://laserpointerforums.com/members/cgchaser/albums/lasers/7080-survival-laser-1498mw.jpg
Beam shot over lake Lewisville
http://laserpointerforums.com/members/cgchaser/albums/lasers/7081-dsc-0167.jpg
Standard AR glass lens peak output power on high is 1498 using 2 cr123As or 2 18650s
12 out of 10 on Customer Service +2 above max rating shouldn't be possible but in this case it is.
Gary went above and beyond, after the positive experience I received I will gladly do more business with Survival Lasers in the future based on the following.
1) I attempt to assemble the laser on June 10th but find the lens and parts bundle were missing, good thing I have that card, Gary actually answers his calls and is very professional, he sends the parts bundle and it arrives on 6-13.
2) The assembly went perfectly, and it was now test time. Goggles on check, laser on WTH it died one second later. I called Gary and he agreed to send a new diode but did not have the 1400mW on hand with a copper module so I told Gary I had better wait because I just have to have the copper. Gary did not have me wait, instead he decides to ship a superior 1739mW diode:drool: and at no extra cost to me. Talk about trust he hadn't even gotten my defective diode back yet.
3) The new 1739mW diode arrives on Thursday 6-14 and I begin assembly, this time the host rolls off the table - my fault - snapping the wires in half. I call Gary saying "Your never going to believe this but" :yabbem: I asked Gary if it were possible for me to tie the wires together to get it to work again. Instead Gary has me ship it back to him for a re-solder.
4) Gary sends me two detailed emails, the first letting me know that diode 1 did indeed die. In the 2nd email Gary stated that he conducted detailed tests and diode 2 was alive and well, clean beam, no debris had gotten into the module after its fall. Gary shipped it back to me.
5) The re-soldered diode arrives on Friday 6-22 and this time due to all the bad luck I'd been having I give it to my talented wife for assembly (she crafts jewellry and had an easy time with the laser, no table fumble for her). Finally it's alive, we have a beam and it didn't die on me.
6) Survival Lasers has proven to be a business you can trust. Gary is honest and clearly a person of great integrity. He answered all of my calls, got back with me and took care of my order to the very end until everything went right. This is beyond a doubt the best customer service experience I have received from any company ever. :yh:
SAFETY and Design 9 out of 10
Goggles are a must, it is highly recommended to never leave the laser on any unsecured surface when active. Either hold it directly in hand or clamp it in a tripod, this host will easily roll away if not secured, the risk of a serious accident is just not worth taking that chance.
I have to knock 1 point off on the lense focus threading design, the lens is a little wobbly and tends to change focus when touched even with the spring used to help counter this. I might have to use teflon tape for a tighter fit between the threads. Or maybe I can get a custum built and threaded focus lock.:thinking:
The heat sinking capabilities on this host are great, the entire host really does act as a heat sink. I noticed that the extended copper heat sink distributes heat through the entire host.
Power and Cool down 10 out of 10
While it is true that I can get 1739mW if I had a G1 lense I'd prefer the better divergence from the AR lense and am willing to sacrifice a couple hundred mW.
Using the standard AR glass lens the following power ratings were measured. 1498mW Max power - duty cycle on high power 1 minute on 2 minutes off
219mW Low power using a single 18650 battery
Price Paid 8 out of 10
I paid a little over $400.00 for the 1.4 parts bundle, two pairs of goggles, 2 CR123 batteries, the charger, 2 18650 batteries with the charger and 1 laser tripod.
In conclusion I highly recommend Survival Lasers they really do carry quality up to spec lasers and have exceptional customer service.
http://laserpointerforums.com/members/cgchaser/albums/lasers/7082-dsc-0173.jpg
Very nice stainless steel host with the extended copper heat sink.
http://laserpointerforums.com/members/cgchaser/albums/lasers/7080-survival-laser-1498mw.jpg
Beam shot over lake Lewisville
http://laserpointerforums.com/members/cgchaser/albums/lasers/7081-dsc-0167.jpg
Standard AR glass lens peak output power on high is 1498 using 2 cr123As or 2 18650s