They advertise "live chat laser expert", so they should have a laser expert chatting! It is so typical for them to advertise the opposite they ACTUALLY PROVIDE. It is 100% clear that they only conduct business using devious tactics and only inexperienced (or non laser experts) will fall for their scam, and that's what their whole gig is, a SCAM. I personally haven’t dealt with WL because I existed before they did (and so did my laser hobby) so I did my research and ultimately found myself here when I was looking for a real deal. The person in the front line representing any company (customer service) needs to be carefully selected because it is the "face", it is the lure, the worm on a hook. In the laser business, not everybody is going to do the research necessary to know and understand the TRUTH because it simply isn't that important to them. If it were a matter of life or death it would be totally different. Ignorance is their main tool. Now, because of this thread, I feel the passion against WL for the first time because I am a believer in truth, honor, respect and loyalty. WL’s primary device for continuing to exist is the opposite of everything I believe. And it is 0% Tracy’s fault, that is completely obvious. In fact, I actually feel sorry for her (if it even is a female) because I’m sure she (or he) is underpaid. To have a true laser expert would cost WL more because a true expert (in any trade) are aware of their own value and won’t accept under a certain min payment. No wonder people like Jack are so irritated with resellers like this because he works so hard to be honest and servicing when people out there can sell a Rolex for 1,000% profit by selling a fake one. How would you feel if you ordered a XXL pizza for $30 and got only a single bread stick? Thank you for reading my rant.