- Joined
- May 12, 2010
- Messages
- 23
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- 0
I began the process of ordering the 100mW version of the B03 model laser from Rayfoss last week. It was going great, I got replies to all emails and the customer service seemed great. I sent the payment through paypal at about 4am Friday morning (I have bad sleeping patterns(EDIT:it was actually more to do with studying for my final exams this time)).
Then later during the day on Friday I asked if she could take a photo of the power meter as the laser was being tested and send it to me because I had read that this model was underspec and I didn't want mine to be the same. I haven't heard from her since. Granted by the time I sent the email work would have finished for the day over in china, so I would completely understand if I didn't get a reply until Monday. But it is now Wednesday and I have not gotten any word back yet. This was after being told Friday (before requesting an image of the testing of the laser) that the laser would ship on or before Monday.
So I don't know what is going on. According to Faona it should have been shipped by now. Maybe it was delayed in order to take the photo of the testing, but I would have at least expected to be updated on the progress of my order. I emailed yesterday for an update but got no reply today. I feel stupid for having sent the payment right away as now I don't know what they are planning to do with regards to my order. I hope I get word soon or I will be tempted to try get my money back through paypal.
Then later during the day on Friday I asked if she could take a photo of the power meter as the laser was being tested and send it to me because I had read that this model was underspec and I didn't want mine to be the same. I haven't heard from her since. Granted by the time I sent the email work would have finished for the day over in china, so I would completely understand if I didn't get a reply until Monday. But it is now Wednesday and I have not gotten any word back yet. This was after being told Friday (before requesting an image of the testing of the laser) that the laser would ship on or before Monday.
So I don't know what is going on. According to Faona it should have been shipped by now. Maybe it was delayed in order to take the photo of the testing, but I would have at least expected to be updated on the progress of my order. I emailed yesterday for an update but got no reply today. I feel stupid for having sent the payment right away as now I don't know what they are planning to do with regards to my order. I hope I get word soon or I will be tempted to try get my money back through paypal.
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