Re: Pseudonomen137 & the defamation of Dragonlaser
Dragonlasers said:
Above spec lasers
-due to the jumps in power from one level to the next, all our lasers are tested and sold above spec with the Viper 95 being the laser most likely to be over spec. For example the range of the Viper 95 is basically from 95mW to 124mW so you pay for a 95mW and can end up getting a laser with an average power of any where upto 120-124mW. Normally though you'd end up with around 100mW to 110mW.
Hemlock Mike has also mentioned in this thread that his Viper 95 peaks at 125mW and averages above 95mW. This is a good indication that your company does indeed sell lasers above specification. Let all readers of this thread note this.
About the rumors that you sell viper75s as viper95s, it might just be a rumor started by other companies. Or it might be that it is a unit in a grey area that barely averages at 95mW and thus slightly weaker than other vip95 units and more comparable to your own vip75s which should average from 75-90mW according to how you grade your lasers.
Dragonlasers said:
-your much less likely to get a 125mW that is over powered simply because these high powers are rare and really pushing the envelope of laser pointer power capacity.
QC
-all lasers are given extensive testing by CNI at our request, we test them on delivery and also test them before shipping. The methods used for every test are thorough and exact. No system or process is perfect though so we are always looking for ways to improve and feed back such as yours is appreciated and taken on board.
This could be a matter of how you grade your lasers. You may want to market a laser as having 125mW but say you know that some of the units you may have on hand are just around the region or slightly under. Most companies would just sell them as 125mW. This is quite fair for them to do so IMO. But that said, companies who actually and consistently provide units averaging over 125mW will earn more business. It is up to how a company wants to sell its product.
I believe you tested one of the units Pseudo returned you at 115mW. Could this be a case where your technicians decided to put it in the 125mW slot instead and hope for the best? But I am not privy to how your company operates. But I believe a company like yours will have a pretty good QC in place and what you mentioned also sounds pretty good as is your desire to improve.
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Dragonlasers said:
Pseudo
-I don't think i have defamed his character or integrity. He has admitted to having a vendetta against Dragonlasers which his previous posts reflect so my criticism is just his ability to provide impartial feedback on Dragonlasers.
Alot of forumites here respect Pseudo and and his integrity. He did test both your vip125s at only around 105mW with a 3.1v lab supply. A difference of 20mW is quite a bit. Even if he is undermeasuring by 10mW that is still a 10% error. Perhaps you should also check how you test your lasers and verify them with a known well calibrated outside source and retest those 2 units like you promised. Just check a few other units to see if your laser meters are overmeasuring outputs.
From your perspective, his impartiality may be questionable since you are under attack here, but I'd suggest you take a step back on this issue and accept his results. Accepting being called a scammer is an entirely different issue though.
Dragonlasers said:
Underspec lasers
-Admittedly even with the best QC, customers do sometimes receive underspec lasers. If a Dragonlasers customer find that their laser is under spec. They can ship it back to us and we will upgrade it and return it to the customer free of charge. The only condition is that must be with in 3 months of purchasel.
Is this a new policy? It sounds very generous if it also includes the cost of shipping the underspec laser back to you. 3 months is a good period but some people prefer a longer warranty period of 6 months considering the sensitive nature of these devices.
Just make sure dissatisfied customers don't take advantage of it. People who return a laser just because they got bored should pay for their own shipping and a restocking fee to boot.
-We will also provide free testing of ANY non Dragonlaser lasers lasers and free return shipping.
This sounds like a weird policy to have. I don't think people will want to ship all the way to china and back just to test their lasers.
Overall, it is good to see Dragonlasers taking the initiative to talk to us in a professional manner even if they only began by trying to save their reputation from going down the drain. Unlike some other companies who just keep mum and continue with their under/overhanded ways and rip off the casual buyer.
Quite a number of people have poor impressions of chinese companies and their business practices and automatically equate them as scammers. I hate this impression and would like to correct it. I love DX even with their lousy QC.
Besides, I don't think scamming companies would bother to come by a forum to defend themselves. They still earn their money anyway ripping off the unwary. You don't see zonestealth dropping by do you?
Another simple step Dragonlasers could take is offer a discount code for lpf members. A simple 5-10% will get you listed on our Laser Discounts thread and earn the favor of customers. Selling more units at say $5-10 less will net more profit than selling less at full price. And with each unit sold here, you are almost guaranteed to get a "telling" review of how people love or hate their dragonlaser, how it performs and the customer service they got. If your products hold their own, you have a cascading effect of sales. You can see for yourself how well this has worked out recently for another company.
I hope to see Dragonlasers make it to LPF's recommended list in the future
And that is a fact that is reflected throughout all forums including the LC until everyone got banned for speaking out......
