Hi.
I bought two Spartans from them, and both are still fine. You must be one of the very few unlucky ones.
As for your shipping issues, it really does matter where you are in the world. Your country clearly has lower prices for shipping in general.
You want to know how much tracked shipping starts at here in the UK?...
... Over $60!!!
And that's if you shop around.
It can go up to as high as ~$90.
The policy of every single company I've ever dealt with when buying overseas is to share the costs of shipping in cases of product failure.
That's just how it works.
I am a little confused though.
You seem to agree with others who said you should pay to send it back to them, and they will pay to send it back to you, but you also said that it's now with them and they won't send it back unless you pay for return shipping????
IF they will pay for return shipping back to you in cases of genuine product failure, then it must be that the laser was found not to be faulty in which case they would be within rights to expect you to pay for return shipping.
Dear above , you don't have to be confuse. The Spartan is newly bought. I always man-handled it carefully, treating as it it was a baby, never roughly. I use all te recommended batteries as stated in the guide, it has less than 1 hr total run time in my hands. I have every right to demand as a customer.
I am a very unhappy customer when I felt my trust was broken. So at first, I requested for a refund. Initially, I was still very forgiving, I accepted the replacement proposal by them. But as a condition, consumer-rights protection law, it is very common for shops in Singapore to bear all shipment cost. Then, Nevermind since it is international, I accepted the explanation that it is only fair for both party to share the shipment cost. I understand China consumers may not enjoy as much consumer rights as Singaporeans. I gave way the second time to them. For your info, my feelings were already very tense, because firstly, I don't get what I requested, and now I don't get what I deserve.
Finally, I broke my snap when the last email replied by Dragon Lasers that not only they won't pay for my shipment to them, they also won't pay for the return shipment. This feels like scam to me. Look, this is so obvious, are you that blind? Then twhite828 says something about my English, alright, let me give all of your the most latest email reply by them. Tell me now, what do you understand. Don't tell me you are still ignorant with twhite828 that Dragon Laser will share the shipping cost with me.
Just frankly tell me this and stop beating around the bush:
1) Is Dragon Laser bearing the cost for the shipment for the replacement laser from China back to Singapore?
thank you very much
(The Spartan w must be in good working condition, with duty cycle more than 10mins, with no surface blemishes, nor anyother physical flaws. It must also produce a peak of more than 1000mw and an average constant steady output power of at least 1000mw for at least 10mins as stated in the review that you gave me :
http://laserpointerforums.com/f52/dragon-lasers-1w-spartan-54013.html)
p.s.
and the information on batteries is a review made by laserlight, and I bought exactly the same yellow tenergy with silver strip 3.0v 750mAH as recommended by him. do you want me to take a hoto of my batteries to convince you? I am using the recommended battteries for your info, thanks.
--------------------------------------------------------------------------------
From: "frank@dragonlasers.com" <frank@dragonlasers.com>
To: Tan Chia Hao <sg_hao@yahoo.com.sg>
Sent: Tuesday, 30 November 2010 13:12:06
Subject: RE: RMA #26N11365 Dragon Lasers Company
Hello Hia Hao,
Return shipping paid by the customer is standard . No matter whether you are returning an iPhone to Apple or a xBox to Microsoft, you need to pay for the cost of return shipping .
If you go back over the email I gave you that included the reference to the review on laser pointer forum, you’ll see that I gave it to you for extra information on batteries .
Regards
Frank
Green Laser, Laser Beam Optics, Laser Safety Glasses : Dragon Lasers
twhite828 learn to read carefully now. It is obvious that THEY ARE NOT PAYING FOR THE RETURN SHIPMENT. THANKYOU, you had a powerful english to teach me english. sorry caps.
And com'on, I am a Singaporean who understands Mandarin myself. MY ancestors were Chinese, Don't tell me how much shipping cost in China, I have been to China for all you know, I know what is there like, thanks for teaching me about China. There are thousands of Mainland Chinese staying in Singapore. Many of them are crude, they talk loudly in public and have generally bad manners. They like to squeeze and push around to get to places, com'on, there is only one door, wait one more second can die? And when buying things, they like to demand our local shops to give in to discounts, I mean, com'on the prices is stated there, just buy it. If bargaining once or twice won't work, you don't have to stick your butt in that shop for 30mins, 1hr and refuse to leave and talk loudly on the phone. You are just forcing the shop owners to give you a discount lest you chase away all his customers.
For your info, quite a number of us have negative impressions of Mainland Chinese. There're many bad business experience from local businessmen. Newpapers reports of many unsucessful business ventures. As the common saying goes said by Taiwanese and Hong Kong busnessmen to us Singaporean businessmen, "It seems like compare to them, we Singaporeans are not up to their culture of being devious enough".
More and more chinese brides scamming cases on our local men. Soon we all know overseas brides from China are getting problemetic. So you don't have to teach me all your experience dealing with Chinese companies, we all know ourselves.
