I'm new to the site, but here's my input regarding lazerer that might help others. I've now placed three orders with Lazerer.
I had no problems with the first order. It took a little while for them to process it, but it arrived and has been working flawlessly for about 6 months. It was a 1W blue Tank. An amazing laser.
The second laser I ordered was out of stock and had to be canceled. It took me emailing them after a few weeks of no updates on the site for Max to tell me it was out of stock. They did however ultimately refund me.
The third (100MW violet) arrived DOA and needed replacement. I emailed Max and he didn't respond, but knowing what I know now, I probably didn't give him enough time to respond. It seems Max can take a week or more to respond to messages. Anyway, I emailed him again, and he did finally get back to me. He promised to send out a replacement. To make a long story short, it took a bit of polite pestering on my part, but ultimately Max came through and sent me a replacement that just arrived the other day. It is working perfectly.
Here's what I took away from my experiences with Lazerer so far. It does appear that they are honest. We were beyond the maximum time frame for filing a dispute with paypal, so Max could have told me to take a hike and kept my money. He was under no paypal obligation to send me a replacement, but he did, albeit after some prodding on my part. He also didn't ask for the damaged one back, which I found to be another sign of honesty. Then of course there was the second order that was out of stock which he refunded me for, and my first order that completed flawlessly. So, all in all, I think Lazerer has good intentions and will ultimately follow through with their end of the bargain if you stay on top of them.
The bad news is you will likely have to be proactive, persistent, and patient if you have a problem with your order. I think a lot of the guys that are having trouble with them, maybe aren't being assertive enough or not following up beyond an email or two. As I said, Max can take a LONG time to respond to emails, and he can be forgetful. Give it time, and if you don't hear from him, email him again. It's important to note that most people shouldn't have any trouble with Lazerer at all. It's just those times when things do go wrong that appear to throw a monkey wrench into the works. I suspect they just don't have the resources to handle the "problems" in a manner that most of us are accustomed to. It's not an excuse at all, but rather something to keep in mind when deciding if you want to do business with them. For what its worth, I would order from them again. I think they offer a great product for a great price. Their customer service, while slow at times, is still better than most of the Chinese laser companies out there.
