Great customer support from DTR

[Bionic-Badger]

Sometimes the best in people is shown by how they resolve problems.

Last week I ordered a diode and some fans from DTR's site. I've been shopping there for a long time and this was another routine purchase. Shipping was very fast, but there ended up being a mistake in my order: the wrong types of fans, and the diode was not in a module.

I quickly contacted DTR, requesting a replacement, and also an "advanced RMA" so that I could get my project complete before a deadline. He responded quickly, and agreed, and even expedited shipping of the parts to my door. A day later I have my diodes and fans, along with being able to keep the mistaken fans. No time lost and extremely great customer service.

Cheers to you DTR! Truly excellent customer service!

 

[Pi R Squared]

What! DTR made a mistake? Unbelievable, I hope he's not getting senile in his old age. :crackup: Laser builders can't get by without him. You can always count on DTR. The usually same day shipping is especially nice, he goes to the P.O. Every day. :gj: DTR. He can also answer most any question you have.

Alan

 

[APEX1]

nice post man.... I agree, no one out there comes close to his service

 

[kiwi37]

Yeah DTR is awesome at what he does that's for sure!!.

 

[micheal rosen]

he certainly is great. i recently built a 405nm laser (the one in my sig) and the module came from him. i broke it, stupidly, so i sent it back so he could replace the diode, and he did it for only the price of a new diode (even with all the other work and time involved). i also bought the module from him with an acrylic lens becuase i was going to switch to an S1 lens, so i figure id save a few bucks ($5 to be exact...) that way, but when he sent it back (after replacing the diode) it had a 3el lens, so i asked him about compensation for it and he let me keep it, so thank you DTR!

 

[ped]

I only ever get my diodes ect from DTR , Even from the US they normally arrive within a week. Top service.