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FrozenGate by Avery

DX Shipped & Completed

Benm said:
In my experience, a package from DX is here about one week after HK post says it has 'left hongkong for destination'. If it's not here within 2 weeks, it will never make it and has been lost in customs, the post, or a spiked pit.

I can imagine it might take longer to argentina or any country, but 4 weeks seems excessive. You should contact dx and tell them the package never arrived - perhaps they'll just send another.
Click to expand...

the answer from the "customer support" was "wait a little more please" (because she said that in argentina u had to wait longer..as u said)

now, who do i contact if i think it was lost? coz customer support wont take care of it, IMO..
 





nikokapo said:
[quote author=Benm link=1201202043/15#15 date=1201351520]In my experience, a package from DX is here about one week after HK post says it has 'left hongkong for destination'. If it's not here within 2 weeks, it will never make it and has been lost in customs, the post, or a spiked pit.

I can imagine it might take longer to argentina or any country, but 4 weeks seems excessive. You should contact dx and tell them the package never arrived - perhaps they'll just send another.
Click to expand...

the answer from the "customer support" was "wait a little more please" (because she said that in argentina u had to wait longer..as u said)

now, who do i contact if i think it was lost? coz customer support wont take care of it, IMO..[/quote]

Anyone know what the service to the States is like? Thinking of ordering soon...
 
spinout059 said:
[quote author=nikokapo link=1201202043/15#16 date=1201387160][quote author=Benm link=1201202043/15#15 date=1201351520]In my experience, a package from DX is here about one week after HK post says it has 'left hongkong for destination'. If it's not here within 2 weeks, it will never make it and has been lost in customs, the post, or a spiked pit.

I can imagine it might take longer to argentina or any country, but 4 weeks seems excessive. You should contact dx and tell them the package never arrived - perhaps they'll just send another.
Click to expand...

the answer from the "customer support" was "wait a little more please" (because she said that in argentina u had to wait longer..as u said)

now, who do i contact if i think it was lost? coz customer support wont take care of it, IMO..[/quote]

Anyone know what the service to the States is like? Thinking of ordering soon...[/quote]

My experience has been about 3-6 weeks after making the order.  When you get shipment notification and a tracking number from DX, this is notice that the item was shipped to the Hong Kong Post Office.  That leg of the trip has been taking about 10 days.  After it reaches Hong Kong, the tracking will start to work and after a day or two, tracking will show when the item is scheduled to leave Hong Kong (or if it left).  From Hong Kong to my door is typically 7-10 days.  Total time from ordering to arrival is anywhere from 20 - 45 days typical.

DX's
 
knimrod said:
[quote author=spinout059 link=1201202043/15#17 date=1201398589][quote author=nikokapo link=1201202043/15#16 date=1201387160][quote author=Benm link=1201202043/15#15 date=1201351520]In my experience, a package from DX is here about one week after HK post says it has 'left hongkong for destination'. If it's not here within 2 weeks, it will never make it and has been lost in customs, the post, or a spiked pit.

I can imagine it might take longer to argentina or any country, but 4 weeks seems excessive. You should contact dx and tell them the package never arrived - perhaps they'll just send another.
Click to expand...

the answer from the "customer support" was "wait a little more please" (because she said that in argentina u had to wait longer..as u said)

now, who do i contact if i think it was lost? coz customer support wont take care of it, IMO..[/quote]

Anyone know what the service to the States is like? Thinking of ordering soon...[/quote]

My experience has been about 3-6 weeks after making the order. When you get shipment notification and a tracking number from DX, this is notice that the item was shipped to the Hong Kong Post Office. That leg of the trip has been taking about 10 days. After it reaches Hong Kong, the tracking will start to work and after a day or two, tracking will show when the item is scheduled to leave Hong Kong (or if it left). From Hong Kong to my door is typically 7-10 days. Total time from ordering to arrival is anywhere from 20 - 45 days typical.

DX's [/quote]
45 days......damn.
I just ordered a couple of dx true 30s last week.
 
i just contacted DX and they said my package was delivered.....then were the hell is it its been almost 60 days and i havent recieved it this is bull
 
heres what they said

hey there i am contacting you because i havent recieved my laser yet its been almost 50 days

you wrote "Apologize for inconveniences.Your order number is 1204MK6Z,right? SKU1620 and 9673 were shipped on Dec.27. Have you received 9673 in this order? If so, have you received a partial shipment note with the item 9673 ? It would show what was missing. If you have it, would you please take a photo and Email it to us? If not,please notice the back of the package,maybe there will be a label helpful.
After we make sure what is missing ,we will ship the missing item.

Best Regards "

so heres the picture

Attachments:
DSC00196.JPG (140.7K)
Melissa Lee
01/20 09:58



Hi Samir,
The missing items were shipped on 12/27/2007 with tracking number EA996414880CN. Did you receive it?
Samir Qandah
01/20 16:20 no i did not
Melissa Lee
01/24 09:16



Hi Samir,
Would you please contact with your local post office for pickign up? We ship it by EMS express shipping so the item won't lost in the transit. Thanks for your waiting.
Samir Qandah
01/26 19:17 Hi there I have called contacted the post office and they said they do not have it in at there office they said they dont have it.

thanks, sam
Melissa Lee
10:27



Hi Samir,
Here is the information on the page of EMS online tracking:
EA996414880CN






[ch12288] [ch12288] Your item was delivered(UNITED STATES OF AMERICA 44107) at 2008-01-03 12:15:00



[ch12288]
Timing Site Status
[ch12288] 2007-12-28 16:17:00 SHENZHEN Posting
[ch12288] 2007-12-28 17:48:00 LHLT Despatch from Sorting Center
[ch12288] 2007-12-28 22:24:07 SHENZHEN Arrival at Sorting Center
[ch12288] 2007-12-28 22:38:38 SHENZHEN Despatch from Sorting Center
[ch12288] 2008-01-02 15:54:00 UNITED STATES OF AMERICA USJFKA Arrival at Sorting Center
[ch12288] 2008-01-03 09:18:00 UNITED STATES OF AMERICA 44107 Arrival at Delivery Office
[ch12288] 2008-01-03 11:50:00 UNITED STATES OF AMERICA 44107 Attempted delivery
[ch12288] 2008-01-03 12:15:00 UNITED STATES OF AMERICA 44107 Delivery
Please check the package has delivered on 2008-01-03. We are not able to check it.

Samir Qandah
21:04 yes I know I saw that but It was forged it, was not signed by me i have never recieved it, Can I just get a refund?

thanks, Sam

Note: updating an unanswered ticket resets the ticket's position in the queue.

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If the post office says it was shipped and delivered, wouldn't DX be free of responsibility after that point? The post office states that you received it, and DX goes by that. It sounds like you need to take the issue up with the post office.

DX could just say that you received the item (according to the post office's repoty to them), and are trying to get your money back along with the item.
 
was it ems shipped? there is always the chance customs grabbed it and im pretty sure you dont get any sort of notification if they do.
 
no clue. never really tried before. i just ordered a true 30mw a couple days ago with a few other things. im in BC, Canada. so well see what happens for me i guess. couldnt really find any info on it but apparently 5mw is the limit unless its for research or something.
 
yeah im sure DX would get those people that have recieved the item, but are asking for a refund/replacement.
 
today it is 04-feb and i still havent received my 30mw DX.
the PO still says there is no info about the piece..

i just dont know what to do..
 
nikokapo said:
today it is 04-feb and i still havent received my 30mw DX.
the PO still says there is no info about the piece..

i just dont know what to do..
Click to expand...
I'm thinking that someone at customs thought it was cool and decided to keep it.
 
Razako said:
[quote author=nikokapo link=1201202043/15#28 date=1202140569]today it is 04-feb and i still havent received my 30mw DX.
the PO still says there is no info about the piece..

i just dont know what to do..
Click to expand...
I'm thinking that someone at customs thought it was cool and decided to keep it.  [/quote]

but shouldnt at least the PO website state that customs held it?
 
all i know is that when they are holding something for release (requires payment) they will contact you. from what ive heard if they seize something you wont get any notification.
 
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