- Joined
- Feb 10, 2013
- Messages
- 2,125
- Points
- 63
EDIT 22/05/2013: I've reconsidered my position. I've decided, that despite the fact he broke our contract, and has been completely unreasonable, that I WILL pay for return shipping of the unit for testing and repair. It's up to you, now, Matt.
Let's start this off on a fair note:
I sold a laser to a noob member by the name of mattyd58 that did not perform up to specs. Specifically, the driver, according to mattyd58 is, apparently, going into thermal protection and cutting off. This was very distressing to us both. I assured him I would investigate immediately and would be happy to fix it for him. He'd just have to ship it to me.
I immediately, and I mean immediately, shot off an email to the vendor I bought it from, asking for his advice regarding the driver. Right after that, I opened a thread in the veterans' section, again seeking assistance.
The following are transcripts from those first conversations, as taken directly from the emails, with no editing, other than highlighting my offers to fix the problem. This one picks up as he's already brought up a paypal dispute, and now bringing up his "lawyer on retainer":
I will not be banned from PayPal for opening a dispute of this nature. There is a lot of fine print that you may benefit from reading. I had a very similar case and it, as was every other dispute I was forced to open, was decided in my favor. Because of my dyslexia I don't do the actual work, my attorney does. Yes, it is not cost effective. But principle is important and I have her on retainer anyway. I'm not threating you with anything; I'm telling you what I'm going to do. If I didn't want it I would just ask for money back. And if thought you intentionally tried to flim-flam me I would have just opened dispute without contacting you. Now, getting past that, as I said, I'm not interested in going in that direction. I just need assurance that we can come to some mutual satisfaction. One time I took someone's word that they would fix problem. They led me on with excuses till the time expired and I lost my investment. Since then I either come to an immediate reconciliation, or open dispute. Its that simple. If we had done prior business I would not have the concern I do. But that's not the case. All I really know is that I gave you $360.00 and received an item not as advertised. Otherwise the laser works great! Beautiful beam. Craftsmanship is up to par. It just makes no sense that the thing runs for less than a minute. The heat sink is huge! 3 min run time should be no problem at all. And I'd be okay with that. But you have to admit yourself, under 50 sec??? something's wrong. I even tried thermal grease between module & heat sink. It's not the batteries either, I checked. It's the driver. I just want it to work correctly. Like I said, I just want what I paid for. I don't believe you intentionally 'screwed me' but the fact remains that: in good faith, I paid a great deal of money up front. I had confidence in you. What was delivered was an inferior product. Did you actually run it for an extended period? The shipping package was not damaged at all. Lets just resolve the issue and move on.
{QUOTE=scumbagatheist]Matt,
I understand your disappointment, but don't accuse me of screwing you. I immediately sought professional assistance to fix the problem, I've offered to fix the problem and am doing everything possible to do just that. If you read the PayPal user agreement, you will clearly note that the buyer protection does not apply to "custom" items, of which yours is, and was clearly marked as such. Plus, if you so much as mention buying a laser to PayPal, they will not only ban myself, but you as well.
This is a very custom item, and things happen. Perhaps something was knocked loose before shipping. Either way, it's convinced me to also video my future projects for evidence of their quality.
I'm sorry things are not the way either of us expected them to be, but I am doing everything I can to make it right. There's no need to accuse me of screwing you or threatening a PP dispute.
Brian
Quote:
Originally Posted by mattyd58
No, I won't use it. I have no need for a laser (especially this size!) with that much a limited run time. This purchase was a toss-up between this Saki & Blords Dominator. I really liked the build & just really wanted to give the 'new guy' a chance. Now I think I may have been screwed. I just tested the laser precisely; Timed it with my Invicta chronograph; less than a minute run time. This is ridicules. See attached link to photo: https://www.dropbox.com/s/5hrc57rdyg...Comparison.jpg Each of these builds are 445nm >2.7W. The blue one is 3.1W. Both are tiny compared to yours and on both I get 2+ min run time easy. I prefer to handle the difficulties strictly between us. However, the money involved is significant and I will resort to a PayPal dispute if need be. Due to the time sensitivity of my ability to request refund I, respectfully, ask you to come up with a solution. If it's just a battery issue I have no problem buying the type I prefer. Those you included were extra and not really part of the deal anyway. I don't think you did anything with ill intent. But the fact remains that I what I received does not perform as advertised. Please advise. Sleep now check back tomorrow. FYI: laser works great otherwise.
Quote:
Originally Posted by scumbagatheist
I want to assure you that the unit did not experience such short times before I shipped it. I only advertised it at >5 minute run times after I tested it at such. I've put in an email to the vendor, and created a thread in the vets' section to get answers.
Feel free to use it in the mean time, as long as you are sure to shut it off the moment it starts blinking. You don't want it overheating and if the driver dies, there's no way I can ask for a replacement (which I am already unlikely to get for free).
Brian
Quote:
Originally Posted by mattyd58
Yes, I expected a much longer run time with such a large heat sink, My BigBoy's sink is less massive and I can get 5 min easily. (18650's). Well, find out what you can and get back to me. I have >3W lasers much, much smaller than this and still get 2 min easy (16340's). Please let me know. I would not have invested this much money for a laser that can run less than a minute. Overall it is a nice build but for this price I am interested in power & run time not aesthetes. I am not faulting you on the batteries; just pointing out that they may be the problem. I have no issue with buying the Panasonics. I would have anyway. Just don't want to do it if that's not the problem.
Quote:
Originally Posted by scumbagatheist
Matthew,
The heatsink is intentionally long. It is not sitting on the driver at all, but just a millimeter or two above it. The heatsink sets down in the inner bevel of the flashlight head. It only feels like it sits on the driver because of the wires being bent the way they are.
As far as the batteries are concerned, I never promised you top of the line batteries. They are brand new and were the best available at a reasonable price.
It sounds like what you are experiencing is the driver reaching it's thermal cutoff and warning you by blinking and then shutting down.
One way to test whether it is the batteries is to measure the current at the tailcap and watch what happens when the problem occurs.
I will contact the driver vendor and see if I can get an answer from him. If you want, you can ship it back to me and have me test it for you. The driver is heavily heatsinked. It's discouraging to think it's reaching its cutoff so quickly.
If you still do not like the 14500s with the build, it could be converted to a boost-driven unit with a single large, high capacity battery. But, boost drivers tend to run hotter than do buck drivers like the one I used.
Brian
Quote:
Originally Posted by mattyd58
Hi, I got it together. Overall it looks okay. I have 2 concerns: The heat sink is slightly too long. It fits but does not seat all the way down to the lip due to i's length and position of the driver; the sink is sitting right on top of the driver. This may not be an issue, you tell me. Second, I appreciate the batteries included. But we know these are not top of the line material. The laser works and has a very nice & powerful beam. However, after about 45 seconds it dims & cuts out, or blinks. I've seen this happen due to uncharged or inferior batteries. None of my other lasers use this size battery so I don't have any others to check with. I use the protected Panasonics and I'm about to order the 14500's but they're $10.00 plus apiece. What assurance do I have that the issue I describe is due only to Chinese batteries? Like I said, none of my other lasers use these so if I spend $70.00 for 6 batteries and it's an issue with the laser I'm out even more money. Please advise. FYI: the batteries are fully charged (I have a quality charger and am sure of that). When it dims and cuts out I shut it off for a few seconds and it comes right back on. But then starts blinking or dims out again. Please advise. I got off work a short time ago and sleeping shortly. Want assurance/advice on what to do asap. If laser needs to be returned for repair let me know and I can send it out tomorrow before work. If it's only a battery issue I want to go ahead & order so I can confirm/use the laser. I really like the build and just want to get exactly what was paid for. Thanks.
[/QUOTE]
__________________
Matt
Before we go on, this is the disclaimer/contract that mattyd58 agreed to before purchasing the laser, along with instructions:
Originally Posted by scumbagatheist
Here is the disclaimer:
I, Matthew(details withheld) certify that I:
A) am over 18 years of age.
B) understand that the parts I am purchasing are as is, with no warranty expressed or implied, other than that the parts will work together as a unit upon arrival.
C) understand the dangers involved in using high powered lasers and will always use proper precautions, including the safety eye wear included.
D) will not hold Brian (details withheld) in any way responsible for any use/misuse, or any activities I take part in, or share with others, with these parts, or prosecution resulting from my use of these parts.
E) will not participate in any unlawful activities with these parts.
F) will not hold Brian (details withheld) responsible for any injuries that may occur from any use of these parts, and that I, personally, will be held responsible for any injury caused to any persons or animals by myself or others by use of my equipment.
G) attest that I understand all conditions expressed in this contract and will abide by all of it's provisions.
Signed on this day: __________ Signature: _______________________
Address:
End of contract.
So, since it is VERY against PayPal's policies to buy or sell, or even mention lasers in anyway, do not mention anything about lasers on PayPal. With regard to PayPal, you are purchasing a flashlight parts bundle. You unit will be disassembled and parts packaged separately as such:
Host will contain battery pack. This is per USPS regulations.
Pill (if used) will be also installed in host. Depending on driver configuration used, it may be installed on the pill with the diode attached.
The heatsink will be wrapped separately.
The host head and cap ring may be wrapped separately or attached to host body.
All you will have to do is place the diode into the heatsink and screw it all together. I will give you detailed instructions for that if you need.
So, matty likes to create new email threads, and I couldn't keep up with them all, but by the context here, you will understand the he went specifically against my instructions and slathered the diode heatsink in thermal grease, in an attempt to treat an overheating driver which was not attached to the heatsink, again, no edits but to highlight my offers to fix the problem:
Originally Posted by scumbagatheist
Matt, what you bought was not a kit. You bought a complete laser. All you had to do was put it together and leave it alone. It was shipped that way to you to comply with, as much as possible, FDA rules about selling lasers. You also agreed to the terms before you bought it.
What I want you to do is return the SAiK to me, so that I can repair it for you. I don't understand why you feel like you are due a refund when you specifically went against our agreement, by doing exactly what I told you not to. Now, you've made my job that much harder by having to figure out what you've done to it, on top of the driver issue. You were told not to touch it if there was something wrong. You were told to return it to me, so that it could be repaired.
So, despite you disregarding my specific instructions, I am still willing to repair it for you. Just ship it back to me. I'd advise you also pay for tracking and insurance, as I will NOT be held responsible if something happens to it during transport.
Brian
Quote:
Originally Posted by mattyd58
Just tell me what you want me to do. All I was trying to do is make it work without having to go through sending in back & forth. I use paste or grease on all modules when securing them to the heat sink. My experience is that is standard practice. Every laser I have has the module bonded in that way. Idk why you chose to have me assemble the laser myself but you did. I did it in the way I customary do. I've never bought a build where I had go assemble it myself. If I wanted a kit I would have gotten it from jayrob. Anyway, like I keep saying, what can we do to resolve the issue? Do you just want the laser back & return my money?
Finally, out of frustration, and wanting to be over an done with this guy, I replied with:
Originally Posted by scumbagatheist
Matt,
I'm don't know what your problem is. But, I'm done with dealing with you. Send the unit back to me. I will refund your money. I don't understand why you've adopted an aggressive response to me when I immediately leapt to action to make things better with you. But, that wasn't good enough for you. You had to start talking about opening disputes and then bringing up your lawyer.
What part of I would fix it do you not get?? Ship the damned thing back to me, and when I receive it, I will refund your money.
I knew from the start I should have not done business with you, and I should have trusted my gut.
Brian
To which, he replied with a refusal of my offer to refund his money. All he had to do was ship it back:
Quote:
Originally Posted by mattyd58:
No. I no longer have confidence in you. I was once young and trying to start up a business. Someone had confindence in me and helped me out. Ever since I have tried to repay the faith & trust that man had in me. As I told you, the money I allocated for this purchase was between you & Blords Dominatior. Strictly based on my sincere desire to foster (what I thought) was an aspiring, young entrepreneur like myself I chose to go with you.Origanally, all I asked for was your assurance that the issue would be resolved amicably. Due to past experience & for my own protection I did state that I would persue whatever avenue was necessary to ensure that I did not get ripped-off. You chose the adversely position. Rather than saying : send it back I'll fix it (my usual experience here - I have bought over 30 lasers on site), you instead told me that I have no recourse to protect my investment. Then proceeded to tell me that I did something wrong when assembling the unit. Like I said, if you read the msg, without getting emotionally worked up, you will see that all I asked for was assurance that we could resolve the issue. I was very clear on that. Reread: ALL I ASKED WAS FOR WAS YOUR ASSURANCE! Originally, I thought it would be a simple thing. Though I was not happy about additional shipping charges. Now I feel that you may harbor animosity towards me and not fix laser or return money if I send it back. Maybe to you $360.00 is not much. But to me it's a lot of hard work to accumulate. I cannot afford to take such a loss. Plus, I feel an obligation go the community to make everyone aware of my experience (Many ppl here have given me good advice & I donate $ regular). Anyway, I really wish things had not taken this direction (going to cost me $$ over & above the price of orginal laser from you). And I had hopped you would be someone to hire for future work. Doesn't matter, I guess your SN name is an entirely accurate characture portrayal ( the scumbag part, I'm an atheist myself).
So, now, after more than 5 offers to fix the problem, and an offer to refund his money, he has refused every option he's been given, and he's resorted to character assassination!
It's clear he is trying to muscle me into something, but I cannot tell what, as I've been as helpful as a person can be, save flying out to him to fix it in front of him.
I wasn't going to call this guy out in the public part of the forum. I basically told him to go to hell in my last reply to him, that I was completely done with him, after he told me he was going to have another builder fix it for him. I didn't save it, but he may care to share it, despite not reading it.
The reason I am posting this now, is because he just sent me, tonight:
New thread
Hello,
I took a day to think and am beginning a new thread because I don't want to continue in the direction we were going. I have not even opened last msg from you.
1. I never intended to imply that you intentionally did anything wrong. If you took it that way then perhaps I should have phrased my msg differently. The fact remains that I was sold a defective product.
2. All I wanted was assurance that the problem would be resolved and the laser would work as advertised without any additional cost to me. And that includes additional shipping costs. I paid up-front in good faith and should not be charged any additional fees to get what I already paid for.
3. I feel you were more intent on fortifying your position and making it seem as if I caused the problem rather than just fixing the defective item. That caused me concern that I would now have to have to spend more money or, have the money held up in dispute for an extended time. All I want is was what I paid for.
4. If you have a solution that will resolve the issue to our mutual satisfaction let me know. If not I will just go forward with the dispute. Because you have already accused me of 'tampering' with the item I am not comfortable returning it prior to receiving a refund. So that is not an option for me.
Let me know if you have any thoughts on how to proceed. Or not. I will check back at my usual time tomorrow, after work. Or @: [COLOR="Red"]name withheld[/COLOR]@gmail.com
__________________
Matt
So, there it all is. I sold a laser that turned out to be a dud. I offered to fix it..again and again. He broke our contract my disassembling the laser and applying thermal grease (and who knows what else). I offered a refund, which he refused.
I should have trusted my gut to begin with, and never sold to this guy. Be very cautious of who you sell to, buy from, and that you clearly understand what you are agreeing to.
And still he wants to find mutual satisfaction. This is my official reply to his email.
SBA
Let's start this off on a fair note:
I sold a laser to a noob member by the name of mattyd58 that did not perform up to specs. Specifically, the driver, according to mattyd58 is, apparently, going into thermal protection and cutting off. This was very distressing to us both. I assured him I would investigate immediately and would be happy to fix it for him. He'd just have to ship it to me.
I immediately, and I mean immediately, shot off an email to the vendor I bought it from, asking for his advice regarding the driver. Right after that, I opened a thread in the veterans' section, again seeking assistance.
The following are transcripts from those first conversations, as taken directly from the emails, with no editing, other than highlighting my offers to fix the problem. This one picks up as he's already brought up a paypal dispute, and now bringing up his "lawyer on retainer":
I will not be banned from PayPal for opening a dispute of this nature. There is a lot of fine print that you may benefit from reading. I had a very similar case and it, as was every other dispute I was forced to open, was decided in my favor. Because of my dyslexia I don't do the actual work, my attorney does. Yes, it is not cost effective. But principle is important and I have her on retainer anyway. I'm not threating you with anything; I'm telling you what I'm going to do. If I didn't want it I would just ask for money back. And if thought you intentionally tried to flim-flam me I would have just opened dispute without contacting you. Now, getting past that, as I said, I'm not interested in going in that direction. I just need assurance that we can come to some mutual satisfaction. One time I took someone's word that they would fix problem. They led me on with excuses till the time expired and I lost my investment. Since then I either come to an immediate reconciliation, or open dispute. Its that simple. If we had done prior business I would not have the concern I do. But that's not the case. All I really know is that I gave you $360.00 and received an item not as advertised. Otherwise the laser works great! Beautiful beam. Craftsmanship is up to par. It just makes no sense that the thing runs for less than a minute. The heat sink is huge! 3 min run time should be no problem at all. And I'd be okay with that. But you have to admit yourself, under 50 sec??? something's wrong. I even tried thermal grease between module & heat sink. It's not the batteries either, I checked. It's the driver. I just want it to work correctly. Like I said, I just want what I paid for. I don't believe you intentionally 'screwed me' but the fact remains that: in good faith, I paid a great deal of money up front. I had confidence in you. What was delivered was an inferior product. Did you actually run it for an extended period? The shipping package was not damaged at all. Lets just resolve the issue and move on.
{QUOTE=scumbagatheist]Matt,
I understand your disappointment, but don't accuse me of screwing you. I immediately sought professional assistance to fix the problem, I've offered to fix the problem and am doing everything possible to do just that. If you read the PayPal user agreement, you will clearly note that the buyer protection does not apply to "custom" items, of which yours is, and was clearly marked as such. Plus, if you so much as mention buying a laser to PayPal, they will not only ban myself, but you as well.
This is a very custom item, and things happen. Perhaps something was knocked loose before shipping. Either way, it's convinced me to also video my future projects for evidence of their quality.
I'm sorry things are not the way either of us expected them to be, but I am doing everything I can to make it right. There's no need to accuse me of screwing you or threatening a PP dispute.
Brian
Quote:
Originally Posted by mattyd58
No, I won't use it. I have no need for a laser (especially this size!) with that much a limited run time. This purchase was a toss-up between this Saki & Blords Dominator. I really liked the build & just really wanted to give the 'new guy' a chance. Now I think I may have been screwed. I just tested the laser precisely; Timed it with my Invicta chronograph; less than a minute run time. This is ridicules. See attached link to photo: https://www.dropbox.com/s/5hrc57rdyg...Comparison.jpg Each of these builds are 445nm >2.7W. The blue one is 3.1W. Both are tiny compared to yours and on both I get 2+ min run time easy. I prefer to handle the difficulties strictly between us. However, the money involved is significant and I will resort to a PayPal dispute if need be. Due to the time sensitivity of my ability to request refund I, respectfully, ask you to come up with a solution. If it's just a battery issue I have no problem buying the type I prefer. Those you included were extra and not really part of the deal anyway. I don't think you did anything with ill intent. But the fact remains that I what I received does not perform as advertised. Please advise. Sleep now check back tomorrow. FYI: laser works great otherwise.
Quote:
Originally Posted by scumbagatheist
I want to assure you that the unit did not experience such short times before I shipped it. I only advertised it at >5 minute run times after I tested it at such. I've put in an email to the vendor, and created a thread in the vets' section to get answers.
Feel free to use it in the mean time, as long as you are sure to shut it off the moment it starts blinking. You don't want it overheating and if the driver dies, there's no way I can ask for a replacement (which I am already unlikely to get for free).
Brian
Quote:
Originally Posted by mattyd58
Yes, I expected a much longer run time with such a large heat sink, My BigBoy's sink is less massive and I can get 5 min easily. (18650's). Well, find out what you can and get back to me. I have >3W lasers much, much smaller than this and still get 2 min easy (16340's). Please let me know. I would not have invested this much money for a laser that can run less than a minute. Overall it is a nice build but for this price I am interested in power & run time not aesthetes. I am not faulting you on the batteries; just pointing out that they may be the problem. I have no issue with buying the Panasonics. I would have anyway. Just don't want to do it if that's not the problem.
Quote:
Originally Posted by scumbagatheist
Matthew,
The heatsink is intentionally long. It is not sitting on the driver at all, but just a millimeter or two above it. The heatsink sets down in the inner bevel of the flashlight head. It only feels like it sits on the driver because of the wires being bent the way they are.
As far as the batteries are concerned, I never promised you top of the line batteries. They are brand new and were the best available at a reasonable price.
It sounds like what you are experiencing is the driver reaching it's thermal cutoff and warning you by blinking and then shutting down.
One way to test whether it is the batteries is to measure the current at the tailcap and watch what happens when the problem occurs.
I will contact the driver vendor and see if I can get an answer from him. If you want, you can ship it back to me and have me test it for you. The driver is heavily heatsinked. It's discouraging to think it's reaching its cutoff so quickly.
If you still do not like the 14500s with the build, it could be converted to a boost-driven unit with a single large, high capacity battery. But, boost drivers tend to run hotter than do buck drivers like the one I used.
Brian
Quote:
Originally Posted by mattyd58
Hi, I got it together. Overall it looks okay. I have 2 concerns: The heat sink is slightly too long. It fits but does not seat all the way down to the lip due to i's length and position of the driver; the sink is sitting right on top of the driver. This may not be an issue, you tell me. Second, I appreciate the batteries included. But we know these are not top of the line material. The laser works and has a very nice & powerful beam. However, after about 45 seconds it dims & cuts out, or blinks. I've seen this happen due to uncharged or inferior batteries. None of my other lasers use this size battery so I don't have any others to check with. I use the protected Panasonics and I'm about to order the 14500's but they're $10.00 plus apiece. What assurance do I have that the issue I describe is due only to Chinese batteries? Like I said, none of my other lasers use these so if I spend $70.00 for 6 batteries and it's an issue with the laser I'm out even more money. Please advise. FYI: the batteries are fully charged (I have a quality charger and am sure of that). When it dims and cuts out I shut it off for a few seconds and it comes right back on. But then starts blinking or dims out again. Please advise. I got off work a short time ago and sleeping shortly. Want assurance/advice on what to do asap. If laser needs to be returned for repair let me know and I can send it out tomorrow before work. If it's only a battery issue I want to go ahead & order so I can confirm/use the laser. I really like the build and just want to get exactly what was paid for. Thanks.
[/QUOTE]
__________________
Matt
Before we go on, this is the disclaimer/contract that mattyd58 agreed to before purchasing the laser, along with instructions:
Originally Posted by scumbagatheist
Here is the disclaimer:
I, Matthew(details withheld) certify that I:
A) am over 18 years of age.
B) understand that the parts I am purchasing are as is, with no warranty expressed or implied, other than that the parts will work together as a unit upon arrival.
C) understand the dangers involved in using high powered lasers and will always use proper precautions, including the safety eye wear included.
D) will not hold Brian (details withheld) in any way responsible for any use/misuse, or any activities I take part in, or share with others, with these parts, or prosecution resulting from my use of these parts.
E) will not participate in any unlawful activities with these parts.
F) will not hold Brian (details withheld) responsible for any injuries that may occur from any use of these parts, and that I, personally, will be held responsible for any injury caused to any persons or animals by myself or others by use of my equipment.
G) attest that I understand all conditions expressed in this contract and will abide by all of it's provisions.
Signed on this day: __________ Signature: _______________________
Address:
End of contract.
So, since it is VERY against PayPal's policies to buy or sell, or even mention lasers in anyway, do not mention anything about lasers on PayPal. With regard to PayPal, you are purchasing a flashlight parts bundle. You unit will be disassembled and parts packaged separately as such:
Host will contain battery pack. This is per USPS regulations.
Pill (if used) will be also installed in host. Depending on driver configuration used, it may be installed on the pill with the diode attached.
The heatsink will be wrapped separately.
The host head and cap ring may be wrapped separately or attached to host body.
All you will have to do is place the diode into the heatsink and screw it all together. I will give you detailed instructions for that if you need.
So, matty likes to create new email threads, and I couldn't keep up with them all, but by the context here, you will understand the he went specifically against my instructions and slathered the diode heatsink in thermal grease, in an attempt to treat an overheating driver which was not attached to the heatsink, again, no edits but to highlight my offers to fix the problem:
Originally Posted by scumbagatheist
Matt, what you bought was not a kit. You bought a complete laser. All you had to do was put it together and leave it alone. It was shipped that way to you to comply with, as much as possible, FDA rules about selling lasers. You also agreed to the terms before you bought it.
What I want you to do is return the SAiK to me, so that I can repair it for you. I don't understand why you feel like you are due a refund when you specifically went against our agreement, by doing exactly what I told you not to. Now, you've made my job that much harder by having to figure out what you've done to it, on top of the driver issue. You were told not to touch it if there was something wrong. You were told to return it to me, so that it could be repaired.
So, despite you disregarding my specific instructions, I am still willing to repair it for you. Just ship it back to me. I'd advise you also pay for tracking and insurance, as I will NOT be held responsible if something happens to it during transport.
Brian
Quote:
Originally Posted by mattyd58
Just tell me what you want me to do. All I was trying to do is make it work without having to go through sending in back & forth. I use paste or grease on all modules when securing them to the heat sink. My experience is that is standard practice. Every laser I have has the module bonded in that way. Idk why you chose to have me assemble the laser myself but you did. I did it in the way I customary do. I've never bought a build where I had go assemble it myself. If I wanted a kit I would have gotten it from jayrob. Anyway, like I keep saying, what can we do to resolve the issue? Do you just want the laser back & return my money?
Finally, out of frustration, and wanting to be over an done with this guy, I replied with:
Originally Posted by scumbagatheist
Matt,
I'm don't know what your problem is. But, I'm done with dealing with you. Send the unit back to me. I will refund your money. I don't understand why you've adopted an aggressive response to me when I immediately leapt to action to make things better with you. But, that wasn't good enough for you. You had to start talking about opening disputes and then bringing up your lawyer.
What part of I would fix it do you not get?? Ship the damned thing back to me, and when I receive it, I will refund your money.
I knew from the start I should have not done business with you, and I should have trusted my gut.
Brian
To which, he replied with a refusal of my offer to refund his money. All he had to do was ship it back:
Quote:
Originally Posted by mattyd58:
No. I no longer have confidence in you. I was once young and trying to start up a business. Someone had confindence in me and helped me out. Ever since I have tried to repay the faith & trust that man had in me. As I told you, the money I allocated for this purchase was between you & Blords Dominatior. Strictly based on my sincere desire to foster (what I thought) was an aspiring, young entrepreneur like myself I chose to go with you.Origanally, all I asked for was your assurance that the issue would be resolved amicably. Due to past experience & for my own protection I did state that I would persue whatever avenue was necessary to ensure that I did not get ripped-off. You chose the adversely position. Rather than saying : send it back I'll fix it (my usual experience here - I have bought over 30 lasers on site), you instead told me that I have no recourse to protect my investment. Then proceeded to tell me that I did something wrong when assembling the unit. Like I said, if you read the msg, without getting emotionally worked up, you will see that all I asked for was assurance that we could resolve the issue. I was very clear on that. Reread: ALL I ASKED WAS FOR WAS YOUR ASSURANCE! Originally, I thought it would be a simple thing. Though I was not happy about additional shipping charges. Now I feel that you may harbor animosity towards me and not fix laser or return money if I send it back. Maybe to you $360.00 is not much. But to me it's a lot of hard work to accumulate. I cannot afford to take such a loss. Plus, I feel an obligation go the community to make everyone aware of my experience (Many ppl here have given me good advice & I donate $ regular). Anyway, I really wish things had not taken this direction (going to cost me $$ over & above the price of orginal laser from you). And I had hopped you would be someone to hire for future work. Doesn't matter, I guess your SN name is an entirely accurate characture portrayal ( the scumbag part, I'm an atheist myself).
So, now, after more than 5 offers to fix the problem, and an offer to refund his money, he has refused every option he's been given, and he's resorted to character assassination!
It's clear he is trying to muscle me into something, but I cannot tell what, as I've been as helpful as a person can be, save flying out to him to fix it in front of him.
I wasn't going to call this guy out in the public part of the forum. I basically told him to go to hell in my last reply to him, that I was completely done with him, after he told me he was going to have another builder fix it for him. I didn't save it, but he may care to share it, despite not reading it.
The reason I am posting this now, is because he just sent me, tonight:
New thread
Hello,
I took a day to think and am beginning a new thread because I don't want to continue in the direction we were going. I have not even opened last msg from you.
1. I never intended to imply that you intentionally did anything wrong. If you took it that way then perhaps I should have phrased my msg differently. The fact remains that I was sold a defective product.
2. All I wanted was assurance that the problem would be resolved and the laser would work as advertised without any additional cost to me. And that includes additional shipping costs. I paid up-front in good faith and should not be charged any additional fees to get what I already paid for.
3. I feel you were more intent on fortifying your position and making it seem as if I caused the problem rather than just fixing the defective item. That caused me concern that I would now have to have to spend more money or, have the money held up in dispute for an extended time. All I want is was what I paid for.
4. If you have a solution that will resolve the issue to our mutual satisfaction let me know. If not I will just go forward with the dispute. Because you have already accused me of 'tampering' with the item I am not comfortable returning it prior to receiving a refund. So that is not an option for me.
Let me know if you have any thoughts on how to proceed. Or not. I will check back at my usual time tomorrow, after work. Or @: [COLOR="Red"]name withheld[/COLOR]@gmail.com
__________________
Matt
So, there it all is. I sold a laser that turned out to be a dud. I offered to fix it..again and again. He broke our contract my disassembling the laser and applying thermal grease (and who knows what else). I offered a refund, which he refused.
I should have trusted my gut to begin with, and never sold to this guy. Be very cautious of who you sell to, buy from, and that you clearly understand what you are agreeing to.
And still he wants to find mutual satisfaction. This is my official reply to his email.
SBA
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