Account deleted on Sanwu Lasers after purchase

[Crusher21]

Hello,
On November 21st, I purchased a laser tripod from Sanwu Lasers and received an order invoice and confirmation email. Today, I wanted to make sure that the item was still on its way so I tried to log into my account on their website only to find out that my account had been deleted (it said there was no account with the associated email address). I verified that I typed in the correct email address that was associated with the order. So this is kind of sketchy and I'm about to recall my money via PayPal unless I can get this settled today as I don't know what else to do. I don't want to lose the money and it's also sketchy that I wasn't provided a tracking number. I already sent an email to sanwulasers@gmail.com but I was wondering if I could get someone else's input.
Thank you

 

[BowtieGuy]

You might try and PM Podo and see if he can help before you cancel.
There may be a minimum purchase limit to be able to get tracking on your order, don't know for sure.

 

[lasersbee]

Wait for a response to your E-Mail... or a PM here
on LPF.
If that does not happen within 4-5 days then you
can open a PayPal Dispute to communicate with
the seller directly through PayPal.
Don't escalate the PayPal Dispute to a Claim until
you hear back from the seller through PayPal.

It could be a glitch or technical problem at the
sellers end.


Jerry

 

[Crusher21]

I will try to PM him. Yes apparently there is a minimum purchase required but it sounds fishy.

 

[Lifetime17]

Hi,
As far i know PODO been an up front guy as i read in the forum. Like others are saying don't jump so fast . Let him hear you in a PM or the forum. Give him a chance so far from what i read in some reviews he conformed to a legit vendor. Just my OP..

Rich

 

[Razako]

Just pm him and get this settled. I'm sure they're just busy and didn't get around to sending the tracking or something.

 

[Alaskan]

Sanwu/Podo isn't a rip-off, no worries.

 

[RedCowboy]

Sanwu has always delivered for me and everyone else, just PM podo.

https://laserpointerforums.com/members/podo/

 

[paul1598419]

I'd give it a few days to see what the response is. Could just be a clerical snafu. If they have a minimum order for tracking, a single tripod probably doesn't qualify.

 

[Gazen]

I believe that Sanwu doesn’t provide tracking unless for orders over $40. Here’s the info on their website. https://www.sanwulasers.org/page/policies I’ve had great experiences with them, and they immediately refunded my shipping after shipping incorrectly. I wouldn’t worry, like the others said, contact podo.

 

[Crusher21]

I just heard back from them. It sounds like I paid as a guest. I was under the assumption that it would create an account for me automatically but that's not the case. Everything seems to be good now. I hope it gets here soon!

 

[Lifetime17]

HI,
We don't want to say we told you so , But....

Rich