- Sep 27, 2010
Unfortunately that is the case, we try to do orders in the order they are received as much as possible, though with Courier(Fedex) shipments we will try to isolate them and ship them sooner.Sure makes me wonder if they offer 1 day shipping do they still make you wait a couple days before shipping it?
I'm the only one answering the phone/greeting customers that walk in. Unfortunately I'm not able to multitask as much as I'd like.Messed up not being able to get a hold of a live person when it's normal business hours.
There's not much we can do about that - our system is automated to send out the email the moment the label is printed. We do have daily pickups from the USPS at around 2-3PM. The problem is, if we ship out after 2PM it will not go out until the next day.On a side note:
Tired of dealing with sellers claiming they have shipped something when all they did was print a label and it sits for days before either being picked up or finally brought to the post office. Shipped to a buyer means shipped. It means no longer in your possession and being processed outside of your home or place of business.
I'm very sorry for the inconvenience, we're trying to bring on more packing staff but it takes time to train up new staff.I wouldn't say these things if I didn't adhere to what is right and honorable myself and most of you know that by now. You can tell a lot about a seller by whether they are apologetic or ignore you. The worst is the constant blaming of others for their issues.
Man I feel really crappy. got to go back to using my phone in bed under the heating blanket.
I've gone ahead and refunded your shipping costs.