Welcome to Laser Pointer Forums - discuss green laser pointers, blue laser pointers, and all types of lasers



Laser Pointer Store

Wicked Lasers Final 40

CrashBot

New member
Joined
Nov 27, 2014
Messages
7
Likes
0
Points
0
Wicked lasers sent me the wrong laser and I wanted an inferno, so if anyone here got an inferno the don't want it or want to sell, PM me. Thanks.
 

joeybab3

New member
Joined
Dec 17, 2014
Messages
644
Likes
59
Points
0
little update:
They sent an email a while ago(february 1st i think) saying "oh look now you can see when we "think" your laser will get here by clicking on this url" so i did and it said april 21st... Then february 3rd they said my laser had finished and would be shipped in 1-2 days and they would send me a tracking number. here i am almost 20 days later, no tracking number. Ive emailed them like 20 times, im pretty sure they just delete my requests now.
 

marcuspeh

New member
Joined
Nov 1, 2014
Messages
663
Likes
69
Points
0
little update:
They sent an email a while ago(february 1st i think) saying "oh look now you can see when we "think" your laser will get here by clicking on this url" so i did and it said april 21st... Then february 3rd they said my laser had finished and would be shipped in 1-2 days and they would send me a tracking number. here i am almost 20 days later, no tracking number. Ive emailed them like 20 times, im pretty sure they just delete my requests now.
You can try mentioning LPF in another email. LPF got them into some legal issue some time ago and mentioning LPF should make them reply.
 

joeybab3

New member
Joined
Dec 17, 2014
Messages
644
Likes
59
Points
0
And yes thats right, thirty two days after it "shipped" and its still not here... not even a tracking number.
 

gozert

New member
Joined
Nov 18, 2014
Messages
1,094
Likes
109
Points
0
And yes thats right, thirty two days after it "shipped" and its still not here... not even a tracking number.
Sad to hear that you're having issues with WL. They're known for their ridiculously long shipping times and bad customer service.

Like other have said already, try mentioning LPF in your emails. It might make them reply. Also, isn't it possible for you to charge your money back? (Assuming you paid with Paypal of course)
 

mortuus

Well-known member
Joined
Dec 6, 2013
Messages
1,239
Likes
84
Points
48
wicked lasers is a joke dont buy from them even if they offer nice discounts they deserve to rot in hell!
 

gozert

New member
Joined
Nov 18, 2014
Messages
1,094
Likes
109
Points
0
wicked lasers is a joke dont buy from them even if they offer nice discounts they deserve to rot in hell!
They're very bad indeed. Not many new members know anything about this though. Some even come here because of it.
 

quinkers

New member
Joined
Jan 8, 2014
Messages
21
Likes
3
Points
0
Hello people, I would like to say this is basically my first reply/post.
I ordered my arctic laser on december 20th 2015. yes i am still waiting and am fairly worried... I message wickedlasers several times and I always get the same annoying reply that oh we are waiting on our tracking info but your package has been shipped out...
now they told me they sent it out for shipping on feb 5th and I would receive it in 2-3 weeks.. so i message back to confirm and of course sofi disagrees and tells me oh no no no lol 4-6 business weeks lmao... anyways they told me i could change my region for faster shipping or take my money back...
so i said okay instead of the us can you ship to me here in canada?
the reply was oh yes sure no problem it would get there much faster!! but there is normally problems with customs so we can't guaranteed your package and we consider you go with u.s. shipping instead..
so that is what i pick and Ive waited till about now and ask for my money back and here is my reply!
"
Dear ___,

We do understand your frustration regarding this delay and we sincerely apologize for this.

We still have some orders shipped on January that has not been delivered.
Please understand that we are doing our best to get all the orders delivered, we cannot guarantee that your order will be delivered on March 20th or not. However we do assure you that it will be delivered eventually.

We are unable to refund you for the package now as it is already on the way to you. If you no longer want the package, you can contact us back once you receive it to return it for a full refund.

Thank you very much for your patience, your understanding is highly appreciated.

Best regards,
Sofi
Wicked Lasers Support"


so you are telling me its going to take 2 months or more and its already in the process of shipping?!..
im pretty worried guy do I just wait it out or what.. Ive never had such terrible service... :wtf:
 

marcuspeh

New member
Joined
Nov 1, 2014
Messages
663
Likes
69
Points
0
Hello people, I would like to say this is basically my first reply/post.
I ordered my arctic laser on december 20th 2015. yes i am still waiting and am fairly worried... I message wickedlasers several times and I always get the same annoying reply that oh we are waiting on our tracking info but your package has been shipped out...
now they told me they sent it out for shipping on feb 5th and I would receive it in 2-3 weeks.. so i message back to confirm and of course sofi disagrees and tells me oh no no no lol 4-6 business weeks lmao... anyways they told me i could change my region for faster shipping or take my money back...
so i said okay instead of the us can you ship to me here in canada?
the reply was oh yes sure no problem it would get there much faster!! but there is normally problems with customs so we can't guaranteed your package and we consider you go with u.s. shipping instead..
so that is what i pick and Ive waited till about now and ask for my money back and here is my reply!
"
Dear ___,

We do understand your frustration regarding this delay and we sincerely apologize for this.

We still have some orders shipped on January that has not been delivered.
Please understand that we are doing our best to get all the orders delivered, we cannot guarantee that your order will be delivered on March 20th or not. However we do assure you that it will be delivered eventually.

We are unable to refund you for the package now as it is already on the way to you. If you no longer want the package, you can contact us back once you receive it to return it for a full refund.

Thank you very much for your patience, your understanding is highly appreciated.

Best regards,
Sofi
Wicked Lasers Support"


so you are telling me its going to take 2 months or more and its already in the process of shipping?!..
im pretty worried guy do I just wait it out or what.. Ive never had such terrible service... :wtf:
That is whu Wicked lasers is known for their poor customer service. You can try to mention lpf in another email to them.
 

quinkers

New member
Joined
Jan 8, 2014
Messages
21
Likes
3
Points
0
Hey guy Im losing my patience greatly over here and could of spent my money on something more suitable to my needs now like new tires for my car ahah... So I paid them all the way back in december and then they say on Feb 5th my package was shipped to there warehouse in the us!.. well guess what they message me today March28...

Hello,

We were just informed that orders that has shipped in February were rejected by Chinese customs and were shipped again after that. Probably we will receive the tracking in 3-4 weeks. We will provide you with the tracking as soon as we receive it.


Best regards,
Sofi
Wicked Lasers Support


Words will not describe how very upset and pissed of I really am... :tsk:
 

hwang21

New member
Joined
Mar 27, 2013
Messages
2,351
Likes
96
Points
0
Yea WL is slow and their customer service is rather generic. But hey, you can only (at most) pick two: cheap, fast, and high quality
 

rhd

New member
Joined
Dec 7, 2010
Messages
8,492
Likes
567
Points
0
Have they given you the tracking number. If not, assume they haven't shipped it. Nobody in China ships anything worth more than $10 or so without tracking these days.

So if not, then dispute the charges with your CC, and move on.
 

quinkers

New member
Joined
Jan 8, 2014
Messages
21
Likes
3
Points
0
Have they given you the tracking number. If not, assume they haven't shipped it. Nobody in China ships anything worth more than $10 or so without tracking these days.

So if not, then dispute the charges with your CC, and move on.
No they keep telling me excuses to why I haven't received a tracking number yet.... So you guys know how this sofi broad just told me to wait 3-4 weeks? I replied with a furious email on Monday and she replys back on Saturday saying another 4-6 weeks or I could possibly try and get my money back..:gun:
 

v7guy

New member
Joined
Jan 16, 2015
Messages
12
Likes
4
Points
0
I'm in the same boat as quinkers, but I just expected this to be a long drawn out thing so I haven't worried about it.

Ordered in December, got an email weeks later it was on the boat and should be here in 3 weeks, 5 weeks later (yesterday) I get an email saying it's gonna spend a couple weeks in customs etc

Everything I've read in the past has said this is pretty normal, although the wait is a lil obnoxious, it kinda is what it is from my perspective. I knew what I was getting into when I ordered it.

It's gotta be frustrating for the people that weren't aware of how they operate when they ordered.
 




Top