Rayfoss vs O-like

[spepin]

You need to understand that the Chinese have a lot of
holidays during the year and are sometimes to at work...


But give them a chance to get back to work and make it
right... They are on the other side of the Globe and not
on our time zone...

Jerry

Totally understand that, but holidays typically run for a few days and not weeks on end. My order was placed on 9/24. I can't believe that they shut down all lindustry for that amount of time. Certainly within a two week period, somebody would be handling orders or at least order related emails. Other side of the country or not, it's just bad business practice. If they can't process orders, then they should stop accepting them (or at least processing the PayPal transaction) until they are able to actually ship orders.

I've sent them yet another email, as well as opening a PayPal dispute, so maybe that will get their attention. I've told them that unless I get a response and a status update by Friday then I'll escalate it.

I initially felt good about placing an order with O-Like, mainly because of all the posts here praising their customer support, but unfortunately, I just plain haven't seen it personally.

 

[Br553]

Unfortunately you may not get an answer to your email and they may not respond to the paypal dispute until after the 7th due to the National Day holiday that runs every year from 10-1 to 10-7. Best thing to do is wait. Anytime something is ordered directly from a seller in China, it is normal to take 2-3 weeks. Possibly more if there are any holidays involved. If you are in the States and you placed your order on 9-24, then most likely it was already Saturday the 25th in Hong Kong. O-like would not have gotten back into the office until the 27th (9-26-2010 U.S. time) and they may have not had time to get to your order before National Day observances started. I would expect that the order would be updated to shipped by Monday the 11th at the latest, but if not, there may be a problem.

 

[spepin]

@Br553 - Thanks for the explanation - I had thought that even with the holiday, the order was placed a week prior, so that should have given them plenty of time to "process" my order. I'll give it a few more days and see what happens. So, today being the 6th (the 7th there) is the last day of their holiday, so I would think another 5 days should show some progress.

 

[Gsquared18]

If the ir filter is left off is it dangerous to look at the dot that the laser projects or is it only an issue if the beam is directed right in the eye?


***Why are my questions always the thread killer?:wtf:

 

[SteveIsNowHere]

I also would like to know to that question the answer...

Is anyone know that "If the ir filter is left off is it dangerous to look at the dot that the laser projects or is it only an issue if the beam is directed right in the eye?"

 

[calvinng]

hmm let me show you my order from O-like

I will copy my question and reply and you be the judge

_____________________

Your payment to 徐 锦苗
From:
"service@intl.paypal.com" <service@intl.paypal.com>
Add to Contacts
To: Kwok Kei Ng <calvin_ng@yahoo.com>
Dec 28, 2010 09:59:53 GMT+08:00
Receipt No: 5XX7-0XX9-4XX4-7XX5
Hello Kwok Kei Ng,
You sent a payment of $251.99 USD to 徐 锦苗.
This charge will appear on your credit card statement as payment to PAYPAL *OLIKE.
Merchant information
徐 锦苗
o-like@live.cn
Instructions to merchant
None provided
Shipping information
Kwok Kei Ng
X-X-X, Jalan XXXXX XXXXXX 2
Taman UXXXXX XXXXXX
XXXXXX,
XXXXX
Shipping method
Not specified
Description Unit price Qty Amount
o-like.com Purchase
Item #: Store Receipt
$251.99 USD 1 $251.99 USD

Insurance: ----
Total: $251.99 USD
Receipt No: 5XX7-0XX9-4XX4-7XX5
Please keep this receipt number for future reference. You'll need it if you contact customer service at 徐 锦苗 or PayPal.

___________________________________________

From: o-like.com <admin@o-like.com>
To: Kwok Kei Ng <calvin_ng@yahoo.com>
Sent: Tue, December 28, 2010 10:00:10 AM
Subject: Order Confirmation No: 1XX6

Order Confirmation from o-like.com

Kwok Kei Ng

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 1XX6
Date Ordered: Monday 27 December, 2010
Detailed Invoice:
Login : Welcome to O-Like.com, Your source for laser products

____________________________________________
From: o-like.com <admin@o-like.com>
To: Kwok Kei Ng <calvin_ng@yahoo.com>
Sent: Sat, January 1, 2011 12:49:52 AM
Subject: Order Update #1XX6

o-like.com
------------------------------------------------------
Order Number: 1XX6

Detailed Invoice:
Login : Welcome to O-Like.com, Your source for laser products

Date Ordered: Monday 27 December, 2010

The comments for your order are: shipped ,will advise tracking number
tomorrow

Your order has been updated to the following status:
New status: Shipped

Please reply to this email if you have any questions.

This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
o-like@live.cn
This e-mail is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

______________________________________

From: o-like.com <admin@o-like.com>
To: Kwok Kei Ng <calvin_ng@yahoo.com>
Sent: Sat, January 1, 2011 11:19:47 AM
Subject: Order Update #1416

o-like.com
------------------------------------------------------
Order Number: 1XX6

Detailed Invoice:
Login : Welcome to O-Like.com, Your source for laser products

Date Ordered: Monday 27 December, 2010

The comments for your order are: Happy New Year !

we shipped your order yesterday

here is the shipping notification for your note

Tracking number is 9X7XXX0XXX

website is DHL | Global | English

pls be reminded that battery can not be accepted by express ,so we ship the
battery and charger seperately via normal airmail which is slower than
express

Your order has been updated to the following status:
New status: Shipped

Please reply to this email if you have any questions.

This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
o-like@live.cn
This e-mail is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.
_______________________________________

From: DHL Customer Support <support@dhl.com>
To: CALVIN_NG@YAHOO.COM
Sent: Sat, January 1, 2011 11:43:30 PM
Subject: DHL Shipment Notification

Notification for shipment event group "Picked up" for 01 Jan 11.
AWB Number: 9X7XXX0XXX
Pickup Date: 2011-01-01 09:21:00
Service: P
Pieces: 1
Cust. Ref: 75XXXXXX20XX12XXXX41
Description: FLASHLIGHT
Ship From: Ship To:
MISS QING LUO
715 HONG LI BUILDING 105#
LONGHUI RD SHENZHEN
HONG KONG,
HK

KWOK KEI NG
ADDRESS BLANK OUT

EVENT CATEGORY
01 Jan 11 10:42 PM - Shipment picked up - HONG KONG,HONG KONG
Shipment status may also be obtained from our Internet site in USA under http://track.dhl-usa.com or Globally under DHL | Tracking | English
Please do not reply to this email. This is an automated application used only for sending proactive notifications
_____________________________

From: DHL Customer Support <support@dhl.com>
To: CALVIN_NG@YAHOO.COM
Sent: Mon, January 3, 2011 1:49:55 PM
Subject: DHL Shipment Notification

Notification for shipment event group "Delivered" for 03 Jan 11.
AWB Number: 9X7XXX0XXX
Pickup Date: 2011-01-01 09:21:00
Service: P
Pieces: 1
Cust. Ref: 75XXXXXX20XX12XXXX41
Description: FLASHLIGHT

 

[SteveIsNowHere]

Hi calvinng!

If I order from O-Like I do not have to ask them to send separately the batteries and chargers?
What about the tail caps? Will they send that separately without asking? (I've heard stories that the customs on the border seized packages that contained laser pen and other products with tail caps.)

Thanks in advance for the answer!

Steve

 

[calvinng]

They will shipped the battery separately as I know.

the item will shipped with tailcaps but there is no sticker what so ever on the item...

and it is declared as flashlight... so I guess it is safe...

 

[weqtor]

I've never ordered from Rayfoss, but I thought I should share my experience with O-like.

I placed an order for the 400 mW greenie on Jan 2. It was shipped from Hong Kong on Jan 4 (very early in the morning) and it arrived at my doorstep on Jan 5, noon! It was wrapped up very good so customs didn't even bother to open the package. It was also sent without battery, instructions or warning label, so no way to find out any specs.