- Joined
- Sep 11, 2007
- Messages
- 57
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Hi, I’m Frank from Dragonlasers. I work in customer support there. I’ve finally decided to start posting on this forum and defend Dragonlasers against the constant defamation from Pseudonomen137.
First a little bit of background information on the relationship between Dragonlasers and Pseudonomen137.
Before Dragonlasers started its online business just over a year ago, there were no direct competitors for wickedlasers. Pseudonomen137 used this lack of competition to sell lasers he’d purchased directly from CNI at much lower prices than wickedlasers. Dragonlasers in effect also became a competitor of Pseudonomen137 and had a negative impact on Pseudonomen137’s profits and business in general. In summary, Dragonlasers and Pseudonomen137 are competitors.
From day one, Pseudonomen137 has used every opportunity to attack and defame Dragonlasers. Quite surprising even for a competitor considering the amount of time and energy he used in his postings and threads. As a competitor, altruism is very unlikely to be the motivation behind these constant attacks.
In terms of expertise, knowledge and understanding of lasers, Pseudonomen137 has proved himself a number of times and has my complete respect. When it comes to Dragonlasers though, Pseudonomen137 has shown himself to be prejudiced, has admitted to a vendetta and in terms of impartiality, has a blind spot as big as a barn door.
Given this background, a review and testing by Pseudomas on Dragonlasers does not have much more credibility than a review by Wickedlasers or any other competitor.
Dragonlasers and scamming
Contrary to Pseudonomen137’s belief, Dragonlasers is not in the business of scamming people. We supply quality products at low prices with a high level of customer service. There is no deceit, fraud or swindling involved.
We do not ship under spec 125mW Viper laser pointers or any other lasers. Our technicians carefully test all lasers both after manufacture and before shipping to ensure this. Testing at Dragonlasers is conducted by our technical department and involves using professional power meters for beam power, observation over time for mode shifting and general beam quality and other tests I’m not completely familiar with.
No system is perfect especially with international shipping so there is bound to be the odd occasion when a customer receives an under spec laser. If that makes Dragonlasers a scammer, then every seller of lasers, Pseudonomen137 included, is a scammer. When a customer does receive an under spec laser from Dragonlasers, we go out of our way solve the problem to their satisfaction.
Selling up to spec lasers is not just about honesty and integrity, it is also about good business. It is simple basic logic that under spec lasers makes unhappy customers which is bad for business. Why this logic eludes genuine scammers (no names) continues to puzzle me. The managers at Dragonlasers care too much about long term profit to scam customers.
The ignorant could claim that most people who buy 125mW lasers do not understand lasers and have no way to measure the real output. This claim does not hold too much substance because most people will get a 125mW laser as a second or third laser and if they can’t test the power, they will know people who can. Many people on this forum and other forums are meeting and/or mailing lasers back and forth to test powers.
The actual testing itself
I work in customer support and administration so I’m not particularly qualified to comment on the actual tests carried out by Pseudonomen137. To be honest, the testing seems detailed and thorough. All I can say at this stage is the results from Pseudonomen137 tests do not match the results from the tests here prior to shipping. I’ll save any further comments on the testing till the lasers are returned and tested again by our technicians.
Keep in mind that Pseudonomen137 staked his reputation on the test failing, he needed the testes to fail, so there is no way that the tests could have been carried out with complete impartiality.
Pseudonomen137 and the purchase/return of tested lasers
I understand the need for secrecy to ensure Pseudonomen137 is treated like a normal customer but I’m very doubtful whether it required such a degree of dishonesty. Seem strange to use deceit to uncover what you believe to be a scam.
One very interesting point that Pseudonomen137 fails to mention is that he went directly to paypal to try to claim a refund on his purchase. He made no attempt to contact or communication with Dragonlasers until paypal rejected his claim. What is more interesting is that on filing a claim on paypal, Pseudonomen137 after opening a dispute, immediately escalated the dispute in a matter of minutes and gave no opportunity at all for communication with Dragonlasers. The end result is his claim was rejected in a matter of hours instead of the customary 20-30 days.
Dragonlasers on the other hand treated Pseudonomen137 fairly and upheld our company policies, agreeing to refund the lasers like we would with any other customer.
These actions do not come across to me as the actions of some one who is being fair and impartial.
In conclusion
Despite Pseudonomen137’s expertise and integrity in other matters, I cannot take these test results seriously because of his lack of credibility in relation to Dragonlasers. If lasers from Dragonlasers are purchased by other people and tested by respected neutral third parties such as the moderators at this forum, then I would take them seriously respond accordingly.
I’ll be posting again as soon as the two Viper 125mW lasers from Pseudonomen137 have been returned and I have feedback from our technical department.
P.S. If this posting comes across as long winded or aggressive, my apologies. I along with every one at Dragonlasers, works hard to provide outstanding customer service and giving customers excellent value for money. I deeply resent that the company I work for, my colleagues or myself being called scammers by some one who has the sole intention is discrediting Dragonlasers for their own benefit.
First a little bit of background information on the relationship between Dragonlasers and Pseudonomen137.
Before Dragonlasers started its online business just over a year ago, there were no direct competitors for wickedlasers. Pseudonomen137 used this lack of competition to sell lasers he’d purchased directly from CNI at much lower prices than wickedlasers. Dragonlasers in effect also became a competitor of Pseudonomen137 and had a negative impact on Pseudonomen137’s profits and business in general. In summary, Dragonlasers and Pseudonomen137 are competitors.
From day one, Pseudonomen137 has used every opportunity to attack and defame Dragonlasers. Quite surprising even for a competitor considering the amount of time and energy he used in his postings and threads. As a competitor, altruism is very unlikely to be the motivation behind these constant attacks.
In terms of expertise, knowledge and understanding of lasers, Pseudonomen137 has proved himself a number of times and has my complete respect. When it comes to Dragonlasers though, Pseudonomen137 has shown himself to be prejudiced, has admitted to a vendetta and in terms of impartiality, has a blind spot as big as a barn door.
Given this background, a review and testing by Pseudomas on Dragonlasers does not have much more credibility than a review by Wickedlasers or any other competitor.
Dragonlasers and scamming
Contrary to Pseudonomen137’s belief, Dragonlasers is not in the business of scamming people. We supply quality products at low prices with a high level of customer service. There is no deceit, fraud or swindling involved.
We do not ship under spec 125mW Viper laser pointers or any other lasers. Our technicians carefully test all lasers both after manufacture and before shipping to ensure this. Testing at Dragonlasers is conducted by our technical department and involves using professional power meters for beam power, observation over time for mode shifting and general beam quality and other tests I’m not completely familiar with.
No system is perfect especially with international shipping so there is bound to be the odd occasion when a customer receives an under spec laser. If that makes Dragonlasers a scammer, then every seller of lasers, Pseudonomen137 included, is a scammer. When a customer does receive an under spec laser from Dragonlasers, we go out of our way solve the problem to their satisfaction.
Selling up to spec lasers is not just about honesty and integrity, it is also about good business. It is simple basic logic that under spec lasers makes unhappy customers which is bad for business. Why this logic eludes genuine scammers (no names) continues to puzzle me. The managers at Dragonlasers care too much about long term profit to scam customers.
The ignorant could claim that most people who buy 125mW lasers do not understand lasers and have no way to measure the real output. This claim does not hold too much substance because most people will get a 125mW laser as a second or third laser and if they can’t test the power, they will know people who can. Many people on this forum and other forums are meeting and/or mailing lasers back and forth to test powers.
The actual testing itself
I work in customer support and administration so I’m not particularly qualified to comment on the actual tests carried out by Pseudonomen137. To be honest, the testing seems detailed and thorough. All I can say at this stage is the results from Pseudonomen137 tests do not match the results from the tests here prior to shipping. I’ll save any further comments on the testing till the lasers are returned and tested again by our technicians.
Keep in mind that Pseudonomen137 staked his reputation on the test failing, he needed the testes to fail, so there is no way that the tests could have been carried out with complete impartiality.
Pseudonomen137 and the purchase/return of tested lasers
I understand the need for secrecy to ensure Pseudonomen137 is treated like a normal customer but I’m very doubtful whether it required such a degree of dishonesty. Seem strange to use deceit to uncover what you believe to be a scam.
One very interesting point that Pseudonomen137 fails to mention is that he went directly to paypal to try to claim a refund on his purchase. He made no attempt to contact or communication with Dragonlasers until paypal rejected his claim. What is more interesting is that on filing a claim on paypal, Pseudonomen137 after opening a dispute, immediately escalated the dispute in a matter of minutes and gave no opportunity at all for communication with Dragonlasers. The end result is his claim was rejected in a matter of hours instead of the customary 20-30 days.
Dragonlasers on the other hand treated Pseudonomen137 fairly and upheld our company policies, agreeing to refund the lasers like we would with any other customer.
These actions do not come across to me as the actions of some one who is being fair and impartial.
In conclusion
Despite Pseudonomen137’s expertise and integrity in other matters, I cannot take these test results seriously because of his lack of credibility in relation to Dragonlasers. If lasers from Dragonlasers are purchased by other people and tested by respected neutral third parties such as the moderators at this forum, then I would take them seriously respond accordingly.
I’ll be posting again as soon as the two Viper 125mW lasers from Pseudonomen137 have been returned and I have feedback from our technical department.
P.S. If this posting comes across as long winded or aggressive, my apologies. I along with every one at Dragonlasers, works hard to provide outstanding customer service and giving customers excellent value for money. I deeply resent that the company I work for, my colleagues or myself being called scammers by some one who has the sole intention is discrediting Dragonlasers for their own benefit.