- Joined
- May 2, 2008
- Messages
- 2,025
- Points
- 63
i keep getting charged for this same shipping label over and over. foolish (well good) thing is the money just comes back at random. this is the 3rd time it has happened. anyone else experienced this?
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Dear Nick McNairy,
Thank you for contacting PayPal in regards to your UPS shipping label
transactions. I understand your concern, Nick.
Please keep in mind, that that when a shipping label is created using
UPS, the funds are deducted from your account and placed on hold. Once
the label information is processed by UPS, the funds are added back to
your PayPal account balance, deducted again from your account and sent
to UPS. This process can take up to 5 business days.
Consequently, you may see in your History Log the funds deducted twice.
However, the held funds were added back to your PayPal account just
before sending to UPS therefore completing the transaction. You were not
charged twice for your UPS label.
Example - UPS label created on October 25th for $8.43:
October 25th - $8.43 placed on hold and deducted from PayPal
account balance.
October 30th - $8.43 hold is removed and funds are added back to
your balance.
October 30th - $8.43 is deducted from your balance and sent to
UPS.
Please let me know if you need further assistance.
Sincerely,
Susie
Consumer Support
PayPal, an eBay Company