For my father's birthday, I ordered the Old style red laser 200mW/adjustable laser from O-Like because I read a lot of good things about them. Unfortunately, I am having a lot of trouble matching O-Like's reputation with my experience..
Product arrives, I'm the paranoid type so I test it to see if it works as advertised. It doesn't. The beam isn't even a little warm. So I reported the problem, they accused me of incompetence and made me take pictures etc, after 2 weeks back and forth they let me ship it back at my own expense to get a replacement.
(the birthday gift is hopelessly late at this point)
They stalled. They insisted that they didn't get it yet so I waited. And waited. And waited. Then they said I never sent them the laser, so I sent a picture of the receipt. They insisted that I sent it to the wrong place. I actually had to tell them to look at the receipt and note that the addresses matched. So they switch to yet another stalling tactic..etc.. Anyway. 4 months of stalling later, they actually send me a replacement. (they tried to not send me a batteries / charger.. I had to fight over that too)
(extremely late birthday gift)
Today it arrived. I charged the batteries and popped them in. It doesn't work. The beam is very bright but only mildly on the warm side.. it's not going to burn anything anytime soon.
Is there some trick to making their product work as advertised or some way I can fix it? Is it possible I am doing something wrong? Do you guys think I should report fraud? I really really really don't want to deal with their 'customer service' any more.
(I'm a noob on this subject.. any advice.. no matter how dumb will be very appreciated)
Product arrives, I'm the paranoid type so I test it to see if it works as advertised. It doesn't. The beam isn't even a little warm. So I reported the problem, they accused me of incompetence and made me take pictures etc, after 2 weeks back and forth they let me ship it back at my own expense to get a replacement.
(the birthday gift is hopelessly late at this point)
They stalled. They insisted that they didn't get it yet so I waited. And waited. And waited. Then they said I never sent them the laser, so I sent a picture of the receipt. They insisted that I sent it to the wrong place. I actually had to tell them to look at the receipt and note that the addresses matched. So they switch to yet another stalling tactic..etc.. Anyway. 4 months of stalling later, they actually send me a replacement. (they tried to not send me a batteries / charger.. I had to fight over that too)
(extremely late birthday gift)
Today it arrived. I charged the batteries and popped them in. It doesn't work. The beam is very bright but only mildly on the warm side.. it's not going to burn anything anytime soon.
Is there some trick to making their product work as advertised or some way I can fix it? Is it possible I am doing something wrong? Do you guys think I should report fraud? I really really really don't want to deal with their 'customer service' any more.
(I'm a noob on this subject.. any advice.. no matter how dumb will be very appreciated)