Helios
0
- Joined
- Jan 7, 2011
- Messages
- 1,341
- Points
- 48
This is my only experience with Manafont.com so take this with a grain of salt.
I talked to an employee through the online chat on their website. The woman who talked with me ensured me that if I purchased a laser and noted in the comments to ensure the power output that they would ask the manufacturer to measure the laser before shipping it out.
I chose a 200mW 18650 host with key and shutter for $28. Obviously I assumed it would not be 200mW but I wanted to see how they would handle the situation and worse case scenario I saved the chat log so I could ask for a refund if it was really low spec.
A few days later I received an email that the manufacturer could not guarantee power rating so they offered me credit or a refund. I have now asked for a refund and fully expect it to be done without issue.
Here is the email
The amazing part in my opinion is that they have now removed the laser from their inventory. This shows that not only were they unaware that the manufacturer was duping them but that they also did not want to sell underspec items.
I will let you guys know how long shipping takes but I have heard they are pretty quick for a chinese retailer.
I talked to an employee through the online chat on their website. The woman who talked with me ensured me that if I purchased a laser and noted in the comments to ensure the power output that they would ask the manufacturer to measure the laser before shipping it out.
I chose a 200mW 18650 host with key and shutter for $28. Obviously I assumed it would not be 200mW but I wanted to see how they would handle the situation and worse case scenario I saved the chat log so I could ask for a refund if it was really low spec.
A few days later I received an email that the manufacturer could not guarantee power rating so they offered me credit or a refund. I have now asked for a refund and fully expect it to be done without issue.
Here is the email
Hi Brad,
About one item in your order:
SKU 3026 : 200mW 532nm Flashlight Style Green Laser w/ Safety Key Lock
We have disabled the product on the catalog because manufacturer was unable to provide evidence their product meet the declared rating.
Could you please tell me if you like to accept other product of similar price? Alternatively, we can issue credit to your order or refund the products to you.
On the other hand, the rest of the order is ready to be dispatched:
SKU 6180 : AC Lithium Battery Charger With 2 LED Indicators for 18650
Please let me about your preference and how can I help you further. Thank you!
--
Best Regards,
Jim
Customer Services Team
Manafont.com
The amazing part in my opinion is that they have now removed the laser from their inventory. This shows that not only were they unaware that the manufacturer was duping them but that they also did not want to sell underspec items.
I will let you guys know how long shipping takes but I have heard they are pretty quick for a chinese retailer.
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