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Manafont - Honest Chinese Online Store

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Helios

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This is my only experience with Manafont.com so take this with a grain of salt.

I talked to an employee through the online chat on their website. The woman who talked with me ensured me that if I purchased a laser and noted in the comments to ensure the power output that they would ask the manufacturer to measure the laser before shipping it out.

I chose a 200mW 18650 host with key and shutter for $28. :whistle: Obviously I assumed it would not be 200mW but I wanted to see how they would handle the situation and worse case scenario I saved the chat log so I could ask for a refund if it was really low spec.

A few days later I received an email that the manufacturer could not guarantee power rating so they offered me credit or a refund. I have now asked for a refund and fully expect it to be done without issue.

Here is the email

Hi Brad,

About one item in your order:
SKU 3026 : 200mW 532nm Flashlight Style Green Laser w/ Safety Key Lock

We have disabled the product on the catalog because manufacturer was unable to provide evidence their product meet the declared rating.

Could you please tell me if you like to accept other product of similar price? Alternatively, we can issue credit to your order or refund the products to you.

On the other hand, the rest of the order is ready to be dispatched:
SKU 6180 : AC Lithium Battery Charger With 2 LED Indicators for 18650

Please let me about your preference and how can I help you further. Thank you!
--
Best Regards,

Jim
Customer Services Team
Manafont.com
The amazing part in my opinion is that they have now removed the laser from their inventory. This shows that not only were they unaware that the manufacturer was duping them but that they also did not want to sell underspec items.


I will let you guys know how long shipping takes but I have heard they are pretty quick for a chinese retailer.
 
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Tech_Junkie

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So because they pulled the laser we should buy off them? By that reasoning they should pull all the lasers because you know none will be in spec. Also you have not even gotten your order yet.

Please be careful who you recommend. It may come back to bite you in the arse.
 

Helios

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So because they pulled the laser we should buy off them? By that reasoning they should pull all the lasers because you know none will be in spec. Also you have not even gotten your order yet.

Please be careful who you recommend. It may come back to bite you in the arse.
Well to be honest the reason I originally posted this was because I thought they had taken down ALL of the high power greens. Then I realized I was searching 532nm and most of the lasers were only labeled as "green".

So I thought they had taken down 30+ lasers because they had found out they were underspec. This wasnt the case I later realized so I edited my post to reflect that. Still I have never heard of DX, PA, or any other cheap chinese site take down an item because its not up to spec let alone even care that an item is not up to spec.

I was also impressed they were willing to contact the manufacturer for me to try to get a higher spec unit. I dont see any other chinese retailer doing this either.

As I said in the first sentence. Take this with a gain of salt since its just one experience but so far so good. It hasent taken more than 7 hours yet for an email response to any of my questions and that alone put them ahead of the rest in my book.

As far as not having received my items that doesnt make any difference other than delivery time. All this stuff is the same from these retailers with very few exceptions. In my mind the only things that vary are price and customer service and so far both of those have been more than satisfactory.
 

Tech_Junkie

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I was also impressed they were willing to contact the manufacturer for me to try to get a higher spec unit. I dont see any other chinese retailer doing this either.
Jetlaser, PriceAngels, and a few more have. They just make a phone call, no real effort there.

For me, I would not be recommending a company that I have an open order with, just because they pulled a laser, and called their distributor. What if it took a month to get to you, what if it was defective, and was not worth the return postage?
 

Helios

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Then I will report that just like I said I would in the 1st post.

I will let you guys know how long shipping takes but I have heard they are pretty quick for a chinese retailer.

I was impressed with their very quick responses and willingness to go the extra mile so I thought I would share that. Anyone with the IQ required to use a computer could tell I have not received my item yet and so AGAIN as I stated in the first sentence take my comments with a grain of salt.

I get that we want to be careful not to say anything misleading to others to avoid any bad experiences but I dont think we need to go to such extents to protect people not willing to read and spend 2 minutes interpreting someone elses opinion.

If this is not enough evidence to convince you...good!...dont buy anything then. But for others at least they know theres a good chance of getting an email back if they wanted to ask about any products.
 

Tech_Junkie

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You're still completely missing the point. A returned email, phone call, and pulled product mean nothing. On top of it you're talking out your arse because you dont even have what you ordered yet. Let it go already. Its a BS recommendation. I suggest reading some of the other company reviews first, so you can learn what a review really is.

Good luck.
 

Helios

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Daguin if you see this please just delete this thread.
 
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