MY Aries 100 had some sort of problem- it wasn't outputting near what it should. So i called, spoke w/ Justin,sent it back, and EXACTLY 2 weeks later i have a BRAND NEW one w/ no questions at all! If that isn't customer service and company integrity then i don't know what is! I bet you can buy a good laser from a bunch of people...but how will they act if there is a problem? Laserglow really shines in my book!