Yeah the IR will be more powerful because its not converting to green. This is pretty dangerous and telling him its safer now and the IR isn't very powerful and even to look down the end to see the green (wtf!) Is very misleading and dangerous info. Also if this was a real 500mw green the pump would be at least 2W 808. the conversion isn't very efficient.
I can assure you the green isn't just bouncing somewhere else in the host. It did just go away. The crystal don't automatically make green light when a laser hits them. Alignment has to be spot on here. If its knocked out no more green will be produced, only powerful ir will escape out the end now. Saying to look down the end is absolutely the worst advice you could give! Its the number one thing not to do if your green stops working.
Also in any cheap china green the two crystals are bonded together and in a small brass heatsink. The whole thing would come off not just the ktp. Certainly wouldn't redirect the green even if only the ktp came loose, it has to be aligned to produce green.
I cant stress this enough, dont ever look down the end!