DX refunds

[freshert]

So DX tells me to send my broken DX150mw laser back to them and they will arrange "replacement and reimbursement for your return postage". Does this mean I can't get a refund or does it mean I get to choose between a replacement or refund when they recieve the package...

 

[diachi]

It means when you send them back the package and give them proof of shipment, they well send you back a new laser and pay for the shipping both ways

 

[freshert]

I'm screwed :'( (I'm in Australia). I asked the DX support lady to make sure I get a refund instead of a replacement. Guess she didn't listen :'(

EDIT: I even sent her this link to show that importation of lasers are banned in Australia. http://www.customs.gov.au/webdata/resources/files/LaserPointers.pdf

 

[diachi]

But if the laser doesnt arrive back in 21 days, you can ask for a re-fund anyway .

 

[freshert]

But if the laser doesnt arrive back in 21 days, you can ask for a re-fund anyway .  

The problem is if I get caught trying to import the laser I get fined $110,000

 

[freshert]

Do you reckon they will listen if I leave a note in the package saying "DO NOT SEND ME A REPLACEMENT LASER! Laser importation is banned in Australia and therefore it is illegal for you to send me a replacement laser. Please send me a refund instead, my paypal account is _________. Thank you for your support."

 

[diachi]

well you could try that, but generally they dont care about the recieved package, if you keep proof of shipment thats enough, even if they dont recieve it , what I would do is show your proof of shipment in the ticket and say thats my proof of shipment, I would like a refund

 

[freshert]

well you could try that, but generally they dont care about the recieved package, if you keep proof of shipment thats enough, even if they dont recieve it , what I would do is show your proof of shipment in the ticket and say thats my proof of shipment, I would like a refund

Yeah maybe I'll ship it by tracked airmail. Then I should be able to get a refund almost instantly.

 

[diachi]

Mmm Hmm , thats what I would do.

Just remembered I need to check my ticket, my mum lost my shipping reciept until yestarday, so thats over a month since it shipped, maybe I will get it back finally

 

[freshert]

Lol hope you get your replacement from DX soon.

 

[diachi]

Me to, its been a long enough wait , got 3 more lasers coming from them just now anyway

 

[freshert]

I just thought of a great idea! If they try to send me a new laser, I can just cancel that order and request a refund like normal right?

 

[diachi]

probably yes, or you could just ask for a refund when you show them proof of shipment